Workday Onboarding Solutions Lead
Role SummaryWe are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem.This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.Key ResponsibilitiesOnboarding Journey Ownership· Lead the redesign of the end-to-end onboarding journey:· Offer acceptance → Pre-boarding → Day 1 → First 90 days· Map current-state vs future-state experiences across:· Employee· Hiring manager· HR / operations· Identify key moments that matter and define target experience outcomes· Experience Design within Workday· Translate experience vision into Workday-enabled solutions· Work deeply within:· Workday onboarding frameworks· Business process configurations· Notifications, tasks, and workflows· Ensure experience design is practical, scalable, and aligned with platform capabilities· Friction Identification & Simplification· Diagnose pain points such as:· Too many steps / handoffs· Lack of clarity for new hires· Redundant or manual processes· Poor manager enablement· Simplify workflows and eliminate unnecessary complexity· Drive automation-first and self-service-first thinking· Cross-Functional Experience Design· Collaborate across:· Recruiting (handoff from TA to onboarding)· Core HR· IT provisioning· Learning / compliance· Payroll / benefits (where applicable)· Ensure onboarding is not siloed but connected across systems and teams· Digital Experience & Integration Thinking· Design how onboarding experience surfaces across:· Workday (core system)· HR Assist / chatbot layer (if applicable)· Email / notifications / manager tools· Ensure a consistent and cohesive experience layer, even across multiple systems· Prototyping & Iteration· Create:· Journey maps· Experience blueprints· Low-fidelity prototypes (flows, interactions)· Run working sessions with stakeholders to iterate on solutions quickly· Validate designs with real user feedback where possible· Measurement & Continuous Improvement· Define success metrics such as:· New hire experience score· Time-to-productivity· Task completion rates· Manager satisfaction· Establish a continuous improvement loop for onboarding· Qualifications· 8–12+ years of experience in:· HR Technology· Workday (Core HR / Onboarding)· Experience design / journey transformation· Strong, hands-on understanding of:· Workday business processes and onboarding capabilities· Experience in:· Journey mapping and service design· Cross-functional program delivery· Ability to balance:· Experience design vision· Platform constraints and technical feasibility· Strong facilitation and stakeholder engagement skills