Customer Service Representative (01890)

Adecco Staffing is hiring experienced Call Center Representatives for both 1st and Swing shifts. This is a temp-to-perm opportunity with potential for long-term placement.Pay Rate: $20–$23/hourSchedules Available1st Shift:Availability between 7:00 AM – 6:00 PMMust work every SundayDays off: Saturday + 1 weekday (non-consecutive)Swing Shift:Availability between 10:00 AM – 8:00 PMMust work every SaturdayDays off: Sunday + 1 weekday (non-consecutive)Key ResponsibilitiesHandle high-volume inbound calls for hospitals and private medical offices (200–300 calls per shift)Follow structured call scripts while maintaining a professional and empathetic toneTriage calls by urgency, distinguishing between routine requests (appointments, prescriptions) and emergency situationsPage on-call medical staff for urgent or critical needsRespond quickly to emergency protocols and escalate appropriatelyProvide clear, courteous, and professional communication at all timesProcess calls for main lines, paging, dispatch, and answering servicesAssist hospital staff with after-hours communication needsMaintain and update databases, schedules, and directories accuratelyHandle confidential patient information in compliance with privacy standardsDemonstrate strong multitasking by managing multiple systems/screens simultaneouslyUtilize quick data entry and typing skills to document calls efficientlyApply sound judgment, prioritization, and decision-making in a fast-paced environmentQualificationsPrior call center experience requiredMedical call center experience preferredStrong communication skills with a calm, professional phone presenceAbility to follow call scripts and handle multiple systems simultaneouslyTyping speed of 40+ WPM preferredHigh School Diploma requiredInterested?Apply directly with your updated resume to be considered.CallCenterJobsCustomerServiceJobsMedicalCallCenterHealthcareJobsHealthcareCareersPatientCareCallCenterCareerBostonJobsMassachusettsJobsBostonHiringMAJobsNowHiringJobOpeningCareerOpportunityJobAlertHiringNowJobSearchWorkWithUsRemoteWork (if applicable)ShiftWorkHealthcareProfessionalsFastPacedJobsTeamworkPay Details: $20.00 to $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.