Site Manager/Assistant Manager

Job Description Wash Plus Laundry — Job Posting: Manager/Assistant ManagerCompany: Wash Plus LaundryLocation: Campbell CAJob Title: Site Manager / Assistant ManagerReports To: Owner / Managing MemberEmployment Type: Full-TimeSchedule: Days,Holidays, Evenings Weekends may be requiredAbout Uswashplus was created for today's discerning customer — those who value quality, convenience, cleanliness, and time. With advanced technology, modern design, and customer-first service, we set a new standard for what a laundromat can be. Our mission is to elevate the laundromat experience – join us in our journey!Position SummaryThe Manager/Assistant Manager oversees daily operations, ensures an exceptional customer experience, supervises staff, manages equipment and facility maintenance, and helps drive efficiency and growth. This position plays a key role in delivering a high‐quality laundry environment and maintaining a clean, organized, and safe space for guests.Key Responsibilities• Manage day‐to‐day operations of the laundromat including opening/closing duties.• Provide outstanding customer service — greet guests, assist with machines, resolve issues.• Supervise, train, and schedule attendants.• Maintain a clean, comfortable, and inviting store environment.• Monitor and maintain commercial washers, dryers, vending machines, and payment systems.• Coordinate repairs and vendor service calls when needed.• Manage inventory and reorder supplies (soap, vend products, parts, cleaning supplies).• Control cash handling and reconcile payments when applicable.• Monitor business performance metrics including turns per day and machine uptime.• Support customer loyalty programs and marketing initiatives.• Enforce health, safety, and cleanliness standards.Qualifications• High school diploma required — college preferred.• Excellent communication and customer‐service skills.• Mechanical aptitude and ability to troubleshoot laundry equipment.• Ability to multitask in a fast‐paced, hands‐on work environment.• Availability on weekends and evenings as needed.• Ability to stand/walk for extended periods and lift moderate weight.• Bilingual English/Spanish very desirable.• 3+ years' experience managing a fast paced, high volume, customer service-oriented business preferably in service or retail setting. Laundry or hospitality experience a plus.• Proven experience in managing the financial health of a retail operations including but not limited to P&L oversight, driving revenue and managing costs.• Proven ability to create an inclusive and dynamic team and work environment. Proactive, self-starter who can work well both independently and as part of a team.• Solid business acumen• Proven ability to recruit, motivate, train and retain a team• Strong organizational and time management skillsCompensation & Benefits• Competitive compensation based on experience.• Performance‐based bonuses.• Employee laundry benefits.• Flexible scheduling / paid time off• Growth opportunities as additional locations open.• Pay range $52K - $72K per year, based on experience.Company Descriptionwashplus was created for today's discerning customer — those who value quality, convenience, cleanliness, and time. With advanced technology, modern design, and customer-first service, we set a new standard for what a laundromat can be. Our mission is to elevate the laundromat experience – join us in our journey!Company Descriptionwashplus was created for today's discerning customer — those who value quality, convenience, cleanliness, and time. With advanced technology, modern design, and customer-first service, we set a new standard for what a laundromat can be. Our mission is to elevate the laundromat experience – join us in our journey!