Senior Software Engineer - Product

About AvocaAvoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue-all at a speed and consistency unmatched by human call centers.We've expanded to 85 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we're building the category-defining platform for AI-driven customer engagement.We're serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we're moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.About the RoleWe're looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking. You'll own features end-to-end-design, build, launch, and iterate-while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.What You'll DoOwn feature development from backend services to AI-powered user experiences.Turn customer feedback into product improvements through rapid iteration and experimentation.Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.Hold a high bar for code quality testing, monitoring, and reliability are second nature.Prioritize ruthlessly and navigate changing requirements with autonomy.What You'll Bring4-6 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).Strong familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast.Outcome-driven mindset: you measure success in impact, not just shipped features.Comfortable collaborating across engineering, product, and customer-facing teams.Low ego, high energy, resilient in a fast-paced environment.Bonus: prior startup, hacker, or founder experience.Eagerness to work in person with us in NYC full time.Why Avoca