Helpdesk Support Engineering/System Administration

Helpdesk Support Engineering/System AdministrationRole: Helpdesk Support Engineering/System AdministrationLocation: Los Angeles, CA (5 days onsite at Beverly Hills, California)Experience: 2+ years.Shift: Rotating shifts between 6:00 AM to 6:00 PM PST. Possible slots: 6 AM – 3 PM, 7 AM – 4 PM, 8 AM – 5 PM, or 9 AM – 6 PM.Job DescriptionStrong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environmentsExpert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdPAbility to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomaliesHands-on experience with Microsoft Authenticator setup and troubleshootingKnowledge of WiFi 802.1x authentication and related configuration supportExpertise in Outlook profile creation and repairProficiency in login troubleshooting across desktop and enterprise systemsFamiliarity with User Principal Name (UPN) changes and understanding of desktop impact during migrationsAbility to communicate clearly and manage end-users in a professional manner during support interactionsExcellent communication skills for end-user support and cross-team collaborationDemonstrated sense of urgency and ability to prioritize tasks in high-volume migration phasesCustomer-focused mindset with strong problem-solving abilities under tight deadlinesExperience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineersWorking knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and supportFamiliarity with Active Directory concepts to assist with user access issues and permissions troubleshootingAbility to support user account management tasks such as password resets, group membership checks, and access validationFamiliarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDriveAbility to resync OneDrive and resolve synchronization issues during migrationsHands-on support experience with Windows 11, Apple/Mac systems, and iPhone devicesAbility to configure and troubleshoot the Outlook mobile app across iOS and Android platformsSeniority levelMid-Senior levelEmployment typeContractJob functionOtherIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at IMCS Group by 2xGet notified about new Help Desk Support Specialist jobs in Los Angeles, CAJ-18808-Ljbffr