Urgent Care Operations Leader - Hybrid (SC)

Business Operations Manager – Hybrid - South Carolina Greenville MarketPrimary Function/General Purpose Of PositionThis role supports operational excellence across Urgent Care and Employer Services by serving as a strategic partner to operational leadership in the assigned geography. The position focuses on operational analysis, performance improvement, workflow optimization, and consistent execution of system initiatives. The manager drives improvements in profitability, patient experience and employer satisfaction across multiple locations.Essential Job FunctionsConduct operational site visits, assessments, and audits across urgent care and employer services locations.Monitor and report on performance metrics including staffing, financials, patient flow, and service delivery.Analyze key performance indicators (KPIs) to identify trends, gaps, and improvement opportunities.Partner with site leaders to implement best practices, standardized workflows, and operational improvements.Facilitate regular consultation with site leadership on performance, financial management, and patient experience.Review profit and loss statements and support development of action plans to improve performance.Provide coaching, training, and operational guidance to clinic managers and staff.Support new site openings and facility enhancements, including operational planning and readiness.Ensure implementation of system initiatives, programs, policies, and technology updates.Build and maintain strong relationships with internal stakeholders, clinic teams, and employer clients.This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/CertificationNoneEducationBachelor's Degree in Business Administration, Healthcare Management, or related field (required)Master's Degree in Business Administration, Healthcare Administration, or related field (preferred)Work Experience3 years of experience in healthcare operations, business operations, or multi-site support (required)Experience in urgent care, medical office operations, or occupational health services (preferred)TrainingTraining in operational analytics tools, reporting systems, or healthcare performance improvement methodologies (preferred)What We OfferCompetitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discountsPaid time off, parental and FMLA leave, short- and long-term disability, backup care for children and eldersTuition assistance, professional development and continuing education supportEEO StatementAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.J-18808-Ljbffr