Technical Support Engineer

Tier 2 Support Engineer (AI Operations Acceleration Track)Location: Albuquerque, New Mexico (Onsite)About NetsuritNetsurit is a global Managed Services Provider helping organizations grow, innovate, and secure their businesses through technology.We operate across the US and South Africa with a clear purpose:Supporting the Dreams of the DoersWe’ve been:Named to the Inc. 5000 fastest-growing companies (4 years running)Recognized in the MSP 501 for 15 yearsRole OverviewThis is not a traditional Tier 2 role.This role is designed for IT support professionals who want to accelerate their careers into AI-driven operations.You will operate as a strong Tier 2 engineer while participating in our:AI Operations Acceleration TrackWhat This MeansYou are not just supporting IT systems.You are learning how to:Use AI to accelerate support deliveryBuild and deploy AI agentsAutomate workflowsSupport AI-enabled environmentsOperate next-generation AI systemsWhat You’ll DoCore Tier 2 ResponsibilitiesHandle escalated support ticketsTroubleshoot:Windows environmentsServersNetworkingSecurity issuesSupport deployments, upgrades, and migrationsMaintain documentation and processesDeliver an exceptional customer experienceAI Operations Acceleration TrackWork with 50+ LLMs:ClaudeGeminiChatGPTBuild AI workflows and automationDevelop internal tools and agentsUse AI to solve real support challengesParticipate in weekly training sessions with AI leadersTraining & MentorshipYou will receive direct exposure to:Dr Jan van NiekerkDr Alex HeubleinNetsurit’s Innovate AI leadership teamWhat We’re Looking ForRequired:2–4 years IT support experienceTier 2 or escalation experienceStrong knowledge of:Windows environmentsNetworking fundamentalsTroubleshooting methodologiesStrong communication skillsOrganized, detail-orientedIdeal Traits:Customer-obsessedCurious and self-drivenComfortable learning quicklyNot afraid of hard workInterested in AI and emerging technologies⚠️ ImportantThis role is not for you if:You are only looking for the highest salaryYou prefer a low-effort environmentYou are not interested in AIYou are not willing to grow and stretch🚀 Career PathTop performers will have the opportunity to grow into:AI Operations EngineerAI Support LeadInnovate AI Team🌟 Why Join NetsuritBe part of a high-performance global teamGain exposure to cutting-edge AI toolsBuild future-proof skillsWork in a fast-growing, innovative environment📩 Apply NowTell us:Your experienceYour interest in AIWhy you want to join this journeyThe future of IT support is being rewritten. This is your opportunity to be part of it.