Operations Manager

Overview: The Operations Manager would be responsible for directing and administering of all departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides direction and assistance with front desk, housekeeping, and maintenance. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. The Operations Manager is a polished, well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to the hotel staff. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards. The Operations Manager will establish priorities and take part in key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests, senior management and key vendors. RESPONSIBILITIES: Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls. Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward. Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly. Maintain regular attendance in compliance with the hotel's standards as required by scheduling which will vary according to the needs of the hotel. Runs and completes daily reports analyze data and make decisions based on data Resolves guest issues and concerns to guest satisfaction. Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Implements and monitors all corporate marketing programs. Maintain high standards of personal appearance and grooming which include compliance with the hotel's dress code and wearing a name tag when working (per brand standards). Comply with and ensure adherence to the hotel's standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid In conjunction with the Director of Sales conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily, weekly and monthly basis. Tour the operating departments daily making adjustments as needed. Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective train according to hotel standards and the review of previous and future sales and operations efforts. Meet all financial review dates and corporate directed programs in a timely fashion. Hold a monthly financial review with the senior management team. Ensure that all department maintain budgeted productivity levels and hotel standard checkbook accounting procedures. Develop team members for future advancement through competency training and corporate sponsored training programs. Fulfill required Manager On Demand coverage as needed. Maintain direct contact with and monitor the development of trainees. Adhere to all hotel policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required. Ensure that training in service standards is taking place in each department using the steps to effective training according to hotel standards. Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation. Inspect rooms with both the housekeeping and maintenance, certifying them as Ready for check-in daily. Ensure complete processing of invoices daily. Ensure that all appropriate information for financial documents is received and filed in compliance with the standards of the hotel. Ensure the cleanliness and maintenance of the physical property through inspection of rooms, common areas and the rest of the property, and implementing preventive maintenance programs. Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests and all other employees. Prepare and conduct all interviews and follow hiring procedures according to standards set by senior management team. Ensure that all team members are in compliance with the standards in their interviewing and hiring procedures for departmental staff. Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended. Perform all team member performance appraisals. Motivate coach counsel and discipline all team members according to hotel standards and maintain compliance with administration of counseling and disciplinary steps. Maintain a professional working relationship and promote open lines of communication with employees. Ensure that all employees receive fair and equitable treatment according to hotel Standard of Procedure. Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort. Be in the public areas during peak times greeting guests and offering assistance as needed. Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit. Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies. Complete required corporate training modules and become certified to train those as required. Ensure that all scheduled meetings take place on the property. QUALIFICATIONS: Progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must have valid driver's license. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be effective at listening to understanding, clarifying and resolving the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Join our team to contribute to creating memorable experiences for our guests while enjoying a dynamic work environment. Company Overview PrimeView Hospitality is a great place to work and grow. The associates we are seeking are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with PrimeView Hospitality. PrimeView Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Types: Full-time, Part-time Pay: From $45,000.00 per year Ability to Relocate: Brentwood, TN 37027: Relocate before starting work (Required) Work Location: In person