Customer Service Representative Medical Office Call Center

Benefits:401(k)Bonus based on performanceDental insuranceHealth insurancePaid time offTraining & developmentCustomer Service Representative – Medical Office Call Center (Full Time)Join a fast-growing healthcare team where your voice helps patients every dayWe're looking for a friendly, detail-oriented Customer Service Specialist to support patients by phone for our busy optometry practice. This role is ideal for someone who enjoys helping people, staying organized, and being part of a positive, team-focused environment.If you enjoy meaningful conversations, solving problems, and making someone's day easier, this is a great fit.What You'll DoAnswer incoming patient calls with professionalism and warmthSchedule and confirm appointmentsHelp patients understand insurance and visit expectationsUpdate patient records accuratelySupport clinics by keeping schedules full and organizedWork closely with a supportive team that values excellent serviceWhat Makes This Role DifferentThis is not a high-pressure sales call center.Instead, you'll be helping patients access care, prepare for visits, and feel confident before they arrive. Your work directly supports doctors, clinics, and the patient experience.What We're Looking ForStrong communication skills and a friendly phone presenceAttention to detail and comfort using computersPositive attitude and team mindsetAbility to stay organized in a fast-paced environmentMedical office or call center experience preferred but not requiredScheduleFull-time position Consistent weekday schedule with some rotating Saturday coveragePay & BenefitsCompetitive hourly payStable full-time hoursSupportive leadership teamOpportunities to grow within a multi-location healthcare organizationMeaningful work helping patients every day