Director of Operations

DescriptionTyler Technologies is seeking a Director of Operations to serve as the operational leader of our Louisiana State Enterprise portal. This is a mission-critical leadership role, functioning as the right hand to the General Manager and owning the day-to-day performance, growth, and success of our state operation.Our team builds and maintains digital services used by citizens across Louisiana every day. The Director of Operations will lead a cross-functional team of project managers, business analysts, and support personnel, ensuring high performance, accountability, and exceptional partner engagement.This role requires a confident, decisive, and highly collaborative leader who can balance execution with strategy, empower their team to deliver results, and represent Tyler as a trusted partner to state agencies. This is a high-impact leadership position that directly shapes the success of Louisiana’s digital government services, the performance and culture of a growing team, and the future direction of Tyler’s Louisiana State Enterprise.ResponsibilitiesOperational Leadership & Team ManagementServe as the primary leader of the operations team, driving accountability, performance, and professional growthEstablish and enforce clear goals, KPIs, and expectations for team members and projectsLead daily and weekly operational rhythms (team meetings, status reviews, prioritization) with confidence and clarityBuild a culture of ownership, accountability, and continuous improvementCoach, develop, and when necessary, course-correct team members to ensure consistent performanceExecution & Delivery OversightEnsure consistent, predictable delivery of projects and services through strong delegation and oversightMaintain real-time visibility into project health, risks, timelines, and outcomesDrive operational discipline, ensuring that work is completed by the appropriate team members, not absorbed upwardContinuously improve processes, workflows, and delivery standardsPartner & Client LeadershipAct as a primary point of contact and trusted advisor for key state agency partnersLead meetings with confidence and communicate clearly, proactively, and professionallyBuild and maintain strong, long-term relationships across agencies and stakeholdersEnsure consistent, high-quality communication and follow-through across all engagementsStrategic & Financial OwnershipPartner with the General Manager to drive growth, revenue, and long-term strategyMaintain strong understanding of financial performance, forecasting, and payment processing modelsAlign team priorities and effort with broader portal goals and revenue opportunitiesFocus on high-impact, long-term initiatives rather than low-value tactical workInnovation & AI LeadershipChampion AI adoption, innovation, and process transformation across the operationIdentify opportunities to leverage AI and emerging technologies to improve:EfficiencyDocumentation and workflowsService deliveryPartner ExperienceLead the team in adopting modern tools and forward-thinking practicesCross-Functional CollaborationWork closely with the Director of Technology and other Tyler divisions to ensure alignment and executionRepresent the Louisiana enterprise across Tyler, building strong internal partnershipsSupport enterprise-wide initiatives and opportunitiesWho We’re Looking ForLeadership ProfileA confident, visible leader who naturally earns respect across technical teams, clients, and executivesProven ability to lead through others, not by doing the work yourselfStrong communicator who is proactive, responsive, and effective in high-stakes conversationsDemonstrated ability to hold teams accountable while maintaining a positive, collaborative cultureComfortable making decisions, setting direction, and addressing performance issues directlyCore CompetenciesExceptional operational leadership and execution disciplineStrong strategic thinking and prioritization (focus on high-impact work)Advanced relationship management and client engagement skillsAbility to translate vision into actionable plans and measurable outcomesHigh degree of business and financial acumenQualifications7+ years of relevant experience in operations, consulting, project delivery, or digital services3+ years leading teams in management or senior leadership capacityExperience managing cross-functional teams (PMs, BAs, technical teams)Background in government technology, SaaS, or digital services strongly preferredExperience with payment processing, financial systems, or public sector operations is a plusAdditional TraitsHighly intelligent and quick to learn complex systems and environmentsComfortable operating in a fast-paced, entrepreneurial environmentStrong bias toward action, ownership, and resultsPassion for innovation and continuous improvementWhat Success Looks Like In This RoleWithin the first 6–12 months, the Director of Operations will:Establish themselves as the clear operational leader and decision-maker for the teamCreate a culture where team members own delivery and outcomes, not leadership stepping in to complete workBecome a trusted, responsive, and visible partner to key state agenciesDrive improved project predictability, communication, and accountabilityShift focus toward strategic growth and long-term initiativesLead meaningful AI-driven improvements across operationsWork EnvironmentHybrid role based in Baton Rouge, LouisianaSome in-state travel required