Sr. Operations Executive & Sr. IT Manager

Japanese/English bilingual is a MUST. Location: Los Angeles Area, CA | On-site Position: Sr. Operations Executive & Sr. IT Manager Industry: Logistics / 3PL Status: Full-time, Exempt Summary of the Position: Our client is seeking a bilingual (Japanese-English) Senior Operations Executive & IT Manager to lead digital systems and operational workflows. This role acts as a bridge between business operations and IT, driving system design, automation, and digital transformation initiatives. The position will oversee system integrations (EDI/API), manage IT vendors, support quality control from a technical perspective, and lead company-wide process improvements through automation and digitization. Breakdown of Responsibilities:40% Systems Design & Project Management25% Client Integration (EDI/API)20% Automation & QC Support15% Digital Transformation (DX) Key Responsibilities:Analyze operational issues and translate them into technical requirements for IT vendorsDesign system workflows and logic for internal applicationsManage system development projects, including timeline and User Acceptance Testing (UAT)Lead EDI and API integration projects with client systems (ERP, logistics platforms)Act as the main technical point of contact for client onboarding and system improvementsImplement RPA (Robotic Process Automation) to reduce manual workSupport Quality Control by identifying system issues and improving data accuracyDrive digital transformation initiatives, including workflow automation and paperless processesIntroduce and manage low-code tools to improve internal operationsImprove overall efficiency by digitizing manual processes (POs, expenses, internal requests) Qualifications:10+ years of experience in logistics / 3PL industryExperience in systems design, EDI implementation, or project managementBusiness-level fluency in Japanese and English (spoken and written)Strong understanding of SDLC (Software Development Life Cycle)Experience managing UAT and working with IT vendorsStrong communication skills and ability to work cross-functionally Must-have Skills:Knowledge of WMS (Warehouse Management Systems)Experience with forwarding/logistics systemsStrong understanding of EDI standards and integrationsExperience with system workflow design and automation Nice to Have:Experience with RPA tools (e.g., Keyence RK)Experience in Digital Transformation (DX) projectsAdvanced Microsoft 365 (data management, automation tools)Experience with low-code platforms Application Form