Fitness Front Desk

DescriptionBecome the Best Part of PMP Management!PMP is seeking a motivated, detailed, communicative, and personable professional to join our team asFitness Center – Front Desk, Marina City Club, Marina Del Rey, CA.Who We AreProperty Management Professionals LLC. (PMP) is an industry-leading Association management firm providingextraordinary services to common interest developments throughout Southern California, Arizona, Utah andTexas. PMP delivers a boutique-style level of service only a local management partner can, with the depth andbreadth of support and training only seen at much larger management firms.PMP is one of the fastest-growing management firms in each of our respective submarkets, which providesour team members a unique opportunity to develop and grow their careers. Our people-centric cultureattracts and retains the industry’s top talent and has served as one of our competitive advantages, driving ourgrowth and success over the past decade and a half.To learn more about PMP and our unique company culture, we invite you to visit our social media platformsBelow° Instagram/pmpmanage° facebook/pmpmanage° linkedin/company/pmpmanagementWho We’re Looking ForPMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growingteam. The right candidate will embrace change, celebrate innovation, and have an unwavering passion forproviding extraordinary customer service to our valuable clients.Position Description: The main functions are 1) to greet and direct members and guests, 2) to answer phonesand direct calls for Fitness Center, Tennis Program, and Waters Edge Spa, 3) to collect daily fees, and (4) to enforce policies and procedures set forth by Marina City Club Fitness Center.Duties & ResponsibilitiesDemonstrates courteous, friendly, respectful, and cooperative behaviors towards others.Supports and participates in activities that promote customer service.Acknowledges members/guests immediately upon entering the work area. Make sure each personchecks in at the Front Desk. Handles member issues as they appear on the computer screen.Courteously, accurately and efficiently answers the telephone for Fitness Center, Tennis Program, andWaters Edge Spa. Directs phone inquiries to identify staff if necessary.Reports member issues to the Fitness Director.Calls individuals the night before to remind them of an appointment scheduled (message, orientations toequipment, tennis reservations). *Specific to Closing StaffCommunicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate.Exhibits good communication and listening skills. Speaks clearly and actively listens.Able to work with diverse populations under difficult and stressful situations. Supports the team approach.Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude.Participates in operational duties of the Fitness Center as necessary, including sales promotion and tours of the facility. Facility safety checks, office supply checks, etc.Cleaning responsibilities for the front desk area.Provides members/guests with a temporary locker for the time in the facility.Performs any other duties or responsibilities that may be assigned.Qualities DesiredFollows all department policies and procedures.Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.Readily positively accepts work assignments. Performs work that is accurate, neat, and consistent. Documentation is legible.Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately.Sensitive information, including but not limited to member and employee information, is kept confidential without exception.Demonstrates organizational skills in the form of prioritization and time management.Ensures that supplies of the organization are used cost-effectively.Identifies cost-saving strategies for the department.Maintains high productivity and performs efficiently.Responds to difficult situations with self-control and a positive attitude.Makes decisions independently and knows when to ask for assistance.Accepts guest and other fees. Accounts for daily receipt totals when closing at the end of the shift.Required QualificationsHigh School Diploma or GEDMust be able to lift 50 pounds.Previous gym and fitness experience – preferredCurrent Basic Cardiac Life SupportBasic First Aid & Basic Water Safety – preferredRequirements° Monday - Friday° Some Weekends° Able to work night shifts° This role is 18-23 hours per week.° Must be able to work Saturdays and Sundays