Automotive Customer Service Representative

Automotive Customer Service Representative (Collision Center)Full-TimePay Based On ExperienceLocation: Cable Dahmer of TopekaCable Dahmer Automotive Group is seeking a Customer Service Representative (CSR) to join our Collision Center team. This role serves as the primary point of contact for customers throughout the repair process and plays a key role in delivering an exceptional customer experience.The ideal candidate is organized, friendly, and comfortable managing multiple tasks in a fast-paced environment. This is an entry-level position with opportunities for career growth within the automotive industry.What You'll DoGreet customers and provide a welcoming, professional experience in the collision centerAnswer customer questions and explain repair services and timelinesSchedule repair appointments and coordinate with technicians to ensure efficient workflowAssist customers with repair estimates and explain the repair processCommunicate with insurance companies to support claims processing and required documentationProvide regular updates to customers on repair progress and timelinesProcess invoices, payments, and resolve billing questions when neededAddress customer concerns and help resolve issues to ensure a positive experienceMaintain accurate customer records, repair orders, and documentationSupport general office operations including phone calls, filing, and system updatesWhat We're Looking ForHigh school diploma or equivalent requiredPrevious Customer Service Or Retail Experience PreferredStrong communication skills with the ability to clearly explain information to customersFriendly and professional demeanor with strong interpersonal skillsDetail-oriented with strong organizational and multitasking abilitiesBasic computer proficiency and comfort using office systemsAbility to remain calm and professional in a fast-paced environmentWhy Join Cable Dahmer?Cable Dahmer Automotive Group is committed to creating long-term career opportunities for our team members. We offer a supportive environment where employees can grow, learn, and build a career in the automotive industry.Full-time team members enjoy:Medical, dental, and vision insurance401(k) with company matchPaid time offEmployee discounts on vehicles, service, and partsCareer advancement opportunitiesA positive and team-oriented work environmentEEO, including disability/vets