MDR Shift Analyst, (Unit 42)

Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job SummaryJob SummaryWe are seeking a driven and analytical MDR Shift Analyst to join the Unit 42 Managed Detection and Response (MDR) team at Palo Alto Networks. In this role, you will help monitor customer environments, detect potential threats, and respond to cyber incidents affecting our customers’ internal systems and business operations.As part of our MDR team, you will analyze security alerts generated by industry-leading tools such as Cortex XDR, investigate suspicious activity, and work collaboratively with internal security teams to contain and remediate incidents. This role requires strong analytical skills, attention to detail, and the ability to follow established security investigation processes while communicating findings clearly.The ideal candidate is a quick learner and effective communicator who thrives in fast-paced environments and enjoys solving complex security challenges. You will play an important role in protecting customer environments while contributing to the continuous improvement of Palo Alto Networks security capabilities.This position requires flexibility to work in a 24x7 rotational shift schedule based on business and customer needs.Your ImpactMonitor customer environments and investigate alerts generated by security technologies including Cortex XDR and other endpoint and network detection platformsDetect, triage, and respond to cybersecurity incidents impacting customer environmentsOwn and manage the incident lifecycle, from initial detection through investigation, containment, remediation, and closurePerform threat analysis to identify malicious activity, suspicious behaviors, and potential security incidentsCollaborate with Security Research, Threat Intelligence, and Threat Hunting teams to detect and respond to emerging threatsProvide clear and actionable updates to internal teams and customers regarding incident findings and remediation recommendationsDocument incident investigations, response actions, and security findings to maintain strong operational visibilityProvide feedback to product, research, engineering, and threat teams to help improve detection capabilities across Palo Alto Networks productsContribute to operational improvements by helping refine investigation processes, playbooks, and response workflowsWork closely with a global team supporting customers across different industries and regionsQualificationsYour Experience3+ years of experience working in a Security Operations Center (SOC), Incident Response (IR), or Managed Security Services environmentHands-on experience with security technologies such as:EDR (Endpoint Detection and Response)SIEM platformsSOAR platformsFirewall technologiesStrong understanding of cyberattack techniques, threat vectors, and common attack patternsExperience investigating security alerts and performing incident triageAbility to analyze logs, endpoint activity, and security telemetry to determine potential threatsExcellent written and verbal communication skills in EnglishPreferred QualificationsExperience working with Cortex XDR or Cortex XSOARFamiliarity with malware analysis or reverse engineering conceptsSecurity certifications such as:CEH (Certified Ethical Hacker)CompTIA CySA+Other relevant cybersecurity certificationsExperience working in a managed security or MDR environmentMilitary cyber or intelligence experienceAdditional InformationThis role operates in a 24x7 rotational shift modelCandidates must be comfortable working in a fast-paced operational security environmentOpportunity to work alongside industry-leading security researchers and threat analysts within Unit 42Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.$104,500.00 - $169,125.00/yrOur Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.