Customer Service Specialist

DescriptionReports to: CX and Marketing ManagerDaily Schedule: 7 AM – 5 PM; Monday -Thursday; weekends and overtime, as neededPosition Status: Non-Exempt; hourly, paid bi-weeklyCompany Description: WEG Coatings LLC., located in Manitowoc, WI, is a company that custom formulates, develops, manufactures, sells, and applies Heresite high performance coatings. These include Phenolics, Epoxies, Epoxy Phenolics, Urethanes and Polyesters. Founded in 1935, the company is the manufacturer of the finest corrosion control coatings and serves customers world-wide.We are a service-oriented company that strives to be on the cutting edge of the coatings industry. We take great pride in the satisfaction of our customers thus requiring a dynamic, personable, independent individual who can work well with our customers and staff. WEG Coatings is made up of a talented, versatile team focused on continuous improvement.Job Description: The Customer Service Specialist position at WEG Coatings is varied and challenging. The individual we are looking for will work directly with customers and the Sales team to ensure all customer needs are being met. The ideal candidate is detail-oriented, and motivated to take ownership of processes, drive improvements, and contribute to the continued development of overall processes.Specific Tasks IncludeManage customers’ orders and communicate to internal personnel regarding customer needs and order statusProcess daily invoicing of customer ordersMarket research and intelligence on industry trendsAssist Sales Manager in servicing customer demandsAnswer phones and greeting guestsAssist in other areas as neededPosition BenefitsCompetitive compensation with annual bonus potentialComprehensive health insurance: medical, dental, vision, short-term disability, life, and HSA account401(k) with Company matchPaid vacationSafety shoes/safety glasses reimbursementPosition Location:825 East Albert DriveManitowoc WI 54220RequirementsDesired Skills & Experience:Proficient in Microsoft OfficePrevious purchasing experience in a manufacturing environmentAbility to multi-task and work in a fast environmentAbility to work independently as well as collaborate with other employeesAbility to meet deadlines and perform work in a timely mannerDetail-oriented, conscientious individual with excellent documentation skillsEffective verbal, written, and electronic communication skills are necessary.High energy individual with a willingness to learn