Web Content Manager

ABOUT THE COMPANYShuttle Delivery is a bi-lingual food delivery company based in Seoul. Our app provides foreign and Korean customers with a curated delivery platform focused on listing the best restaurants serving international cuisine in Korea. ABOUT THE ROLEWe are seeking a friendly, punctual, and detail-oriented individual for the role of Content Manager. As a Content Manager, you will lead our efforts in our new concierge initiative, manage content across our web and app platforms, and interact with partner restaurants. This role requires near-native proficiency in both English and Korean.DUTIES AND RESPONSIBILITIES:● Concierge Initiative: Lead our new concierge initiative, which entails collecting restaurant information online, downloading it, uploading restaurant menus to Shuttle, and mapping them. This task requires great attention to detail.● Content Management: Ensure that all customer-facing content on the company's platform is of the highest quality. This involves selecting the best pictures, creating add-ons and upsells, properly labeling cuisines and tags, and writing detailed menu item descriptions in both English and Korean.● Onboarding Coordination: Facilitate a smooth onboarding process for new partner restaurants by working closely with the sales team and maintaining clear communication with restaurant partners. This includes following the Content Manager Onboarding Checklist and ensuring all required business information is correctly documented.● Sales Maximization: Implement strategies to enhance restaurant sales, such as scheduling photo shoots, suggesting delivery discounts, recommending social media marketing, and improving menu item descriptions and photo quality.● Collaboration: Work closely with the sales and marketing teams to maintain up-to-date vendor asset folders, schedule photo shoots, and ensure all tasks are shared and managed efficiently using tools like Jira and Slack.● Bilingual Communication: Translate restaurant menus between English and Korean as needed, ensuring accuracy and cultural relevance. Korean and English language is a must.● Vendor Relationship Management: Maintain strong relationships with restaurant partners, providing feedback on their performance and suggesting ways to improve their sales through various initiatives.● AI Software Utilization: Demonstrate the ability to utilize AI software and a desire to be at the forefront of using new technologies to assist with speeding up and/or improving the accuracy of tasks related to the job. Always seek ways to improve departmental processes.QUALIFICATIONS:At least 3 years of experience in the roleFluency in Korean and English Experience with content management systemsAttention to detail and strong organizational skillsExcellent time-management abilitiesHonesty and a strong work ethicQuick and effective learning aptitudeAbility to remain focused in a team-oriented environmentBasic PC knowledge, including familiarity with Microsoft Word and ExcelNear-native proficiency in English and KoreanMust be able to start working as soon as possible Excellent writing skills in both English and Korean