IT Infrastructure Lead

DescriptionReports To: Director of Information TechnologySupervises: Help Desk and Desktop Administrator StaffDepartment: Information TechnologyClassification: Full-Time, ExemptHours: 8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.Location: Headquarters - 3035 SW Topeka Blvd. Topeka, KS 66611RoleThe IT Infrastructure Lead is responsible for managing and maintaining the bank’s IT infrastructure. This position provides technical leadership within the department, ensures outstanding customer service at the Help Desk, and supervises Help Desk and Desktop Administrator staff. Supervisory duties include setting schedules, assigning tasks, and ensuring those under their direction have adequate resources to complete their jobs.Essential Functions & ResponsibilitiesProvide technical leadership within the IT departmentAdminister Windows serversUtilize VMWare technologies effectivelyEnsure proper security and disaster recovery capabilities are maintainedDevelop and execute backup and recovery plansOversee the maintenance of user profile securityManage IT projects following the IT Project Management methodology to ensure they are completed on time and within budgetProvide desktop and Help Desk support as neededPerform on-site and remote technical supportMaintain excellent communication with IT management on all tasks and projectsCreate and maintain technical documentationProvide emergency on-call supportInterface with software vendors to resolve issuesSolve problems independentlyConduct all actions consistent with quality customer service, friendliness, and the overall mission of the bankPlease note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.RequirementsExperience:Required ExperienceFive years of technical experienceThree years of experience with virtualization technologies, including VMWareExperience with security applications such as antivirus, intrusion prevention systems, firewalls, vulnerability assessment tools, and event monitoring/correlation utilitiesTwo years of experience in administering and troubleshooting Microsoft Active DirectoryAbility to provide on-call supportPreferred ExperienceExperience with Office 365Experience with Webex CallingExperience with Managed Service Providers (MSPs)Experience in integration and cloud computing (specifically Microsoft Azure)EducationA Bachelor’s degree is preferredIT or IT Security certifications (e.g., CISSP, MCP) are preferred or must be obtained within three years of hireSkills & AbilitiesStrong analytical and problem-solving skillsExcellent customer service skills and willingness to assist othersAbility to relate and empathize with othersEffective listening, oral, and written communication skillsDetail-oriented and goal-orientedInitiative and self-starterProficient in Windows network setup, administration, maintenance, and upgradesProven networking, routing, and security aptitude.CompetenciesCommitment to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time ManagementPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.TravelTravel is primarily local during the business day, although some local evening and weekend travel may be expected.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.OtherApplicants must have a clean driving record and pass a drug screen and background checksInternal applicants must meet the minimum requirements of their current job, notify their manager that they are applying for the position, and submit a resume via the employee portalCoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#ZR