Glo Fiber Supervisor Retail Customer Service

Retail Customer Service SupervisorShenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.Are you passionate about coaching and guiding a team towards excellence? Shentel has a Retail Customer Service Supervisor opportunity for you to take a hands-on approach to personally influence and positively impact the success of our business.The Retail Customer Service Supervisor will develop strategies to drive performance, maintain the needs of our existing customers, and increase company profitability. You will maintain the retail locations to the highest standards and will foster a collaborative and positive environment. You will be given the tools to motivate and coach your team to meet and exceed goals while maintaining operational excellence.You Bring to the TableThe passion to mentor and guide the development of your team to consistently exceed goalsThe flexibility to work with both internal and external customersThe resourcefulness to research solutions to obstacles and challenges and to coordinate with varying departments on their resolutionThe awareness to use your time effectively to ensure retail expectations are met dailyThe business acumen to effectively and professionally manage change in a fast-paced environmentThe capability to deliver concise and timely communicationThe commitment to recruiting and developing employees who share your vision and passion for resultsYou Worked Hard ForA two-year degree or equivalent experienceTwo years of leadership experience preferredYour reputation as a successful leader and customer service professionalHow We Reward YouCompetitive salary including incentive bonusCompany vehicle with gas cardMedical, dental, and vision insurance with a company contribution toward the costGenerous 401(k) – up to 8% - to help you in the futureUp to 3 weeks of PTO and up to 8 paid holidaysWhat Are You Waiting For? Come Join The Team That's Leading The Way In Broadband And Telecommunications Services!