Customer Advocate, Remote
Customer Advocate – Full‐Time (Remote)Disabled Veteran Solutions (DVS)A Career With Purpose - Not Just a JobTired of Watching Gas Prices Climb While Your Paycheck Shrinks?Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours.At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth.Why You'll Love Working From Home With DVSKeep your money - no gas, no tolls, no surprise car repairsKeep your time - reclaim 5–10 hours a week from commutingKeep your sanity - no traffic, no weather delays, no road rageKeep your comfort - work in your favorite hoodie, with your favorite mugKeep your momentum - grow your career without uprooting your lifeRemote work isn't just a perk here - it's a lifestyle upgradeThe Role: Where Compassion Meets PrecisionAs a Customer Advocate, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle 50–70 interactions per day, balancing empathy with technical skill.You'll shine if you're confident with:Real‐time system navigationAccurate documentationMicrosoft Office proficiencyClear, professional communicationProcess consistency and complianceThis is a structured, fast‐paced environment - perfect for someone who thrives on purpose and precision.Training & ScheduleFull‐Time | Remote | Monday–FridayPaid Training (8 weeks): 8:00 AM – 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.Permanent Schedule: Must have availability between the hours of 8:00 AM and 8:00 PM.Start Date: June 22, 2026This role is built for reliability, consistency, and long‐term commitment.What You BringHigh School Diploma (Associate degree preferred)Experience handling complex or sensitive customer interactionsStrong Microsoft Word, Excel, Outlook, and Teams skillsAbility to navigate multiple systems at onceExcellent attention to detailClear, professional communicationBonus Points ForCall‐center or high‐volume environmentsHealthcare or insurance experienceAdvocacy‐based roles (social work, behavioral health)Retail or service roles requiring problem‐solvingWhat You GetCompetitive payBonus opportunitiesComprehensive benefitsClear advancement pathwaysA mission‐driven team that values your growthAt DVS, you're not just filling a seat - you're building a career with purpose.Who Thrives HerePeople who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‐term career - without sacrificing their home life.If you're dependable, technically confident, and ready to grow, you'll fit right in.Ready to Build a Career That Works for Your Life - Not Against It?Your future is calling... and you don't even have to leave the house to answer.A pre-employment drug screening and criminal background check are required prior to employment.