Customer Support Specialist

岗位：客户支持专员公司：Aurora Consulting关于岗位现任客户支持同事内部晋升,我们正在寻找接替者,加入Aurora Client Operations团队。岗位职责- 客户支持:处理客户疑问与升级问题,确保问题闭环- 团队协作:支持一线客户运营团队处理复杂案例,沉淀经验与最佳实践- 知识沉淀:维护CRM与内部知识库,整理常见问题与处理流程- 订单跟进:协助跨部门处理订单异常与行政事务任职要求- 本科及以上学历- 中英双语,沟通清晰,思路条理- 细心、负责,能在快节奏环境下保持稳定输出- 有客服、运营或售后支持经验者优先工作时间与地点周一至周五 9:30 AM – 5:30 PM,线下办公薪酬$20–25/小时 + 绩效奖金简历投递: arron@auroracorp.usClient Support Specialist — Aurora ConsultingAurora Consulting is a bilingual professional services firm helping Chinese restaurant operators across the U.S. navigate licensing, compliance, and day-to-day operations. We're hiring a Client Support Specialist to backfill an internal promotion on our Client Operations team.What you'll do- Own escalated client issues from intake to resolution- Support our front-line Client Operations team on complex cases — surface patterns, document solutions- Maintain CRM hygiene and grow our internal knowledge base- Coordinate cross-functionally on order exceptions and admin workWhat we're looking for- Fluent Mandarin Chinese + strong English (our clients and team operate bilingually)- Bachelor's degree- Clear thinker, detail-oriented, steady under pressure- Customer support, ops, or post-sales experience a plusDetails- On-site, Mon–Fri, 9:30 AM – 5:30 PM- $20–25/hr + performance bonusTo apply: email your resume to arron@auroracorp.us