ATM Helpdesk Support

Our Client, a Financial company, is looking for an ATM Helpdesk Support for their Remote location.Responsibilities:Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environmentThrough established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.Requirements:Associate's Degree in a Computer Science or Technology discipline; orTechnical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; orEquivalent work experience (e.g., at least 1 year in similar role) required.Must possess good interpersonal skills and is able to work well with end users.Excellent written and oral communication skills.Able to handle confidential matters judiciously.Good time management skills and able to prioritize.Ability to understand the current state of ATMs to fully diagnose problems for resolutionAct as a liaison between internal client team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issuesProvide efficient productivity and superior quality service while working in a fast-paced environmentProvide basic troubleshooting and ask probing questions to assist clients and service vendors while on siteAbility to work multiple systems simultaneouslyHandle internal/external reports and status updatesMonitor multiple email boxes and ensure accurate and precise responses within Service Level AgreementsFollow-up on open escalations to ensure smooth handling and accurate closureWhy Should You Apply?Excellent growth and advancement opportunitiesICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.