Webex Support Engineer

IDR is seeking a Webex Support Engineer to join one of our top clients for an opportunity in Knoxville, Tennessee. This role focuses on providing support for Webex and Nice CXone platforms within a technology services environment. The company specializes in communication solutions and customer engagement platforms, aiming to enhance client interactions through advanced support and configuration.Position Overview for the Webex Support Engineer:Managing and configuring auto attendants in WebexProviding Level 2 support for Nice CXone related issuesHandling configuration and policy management within Webex and Nice CXone systemsSupporting onboarding and troubleshooting for users and clientsWorking in a hybrid or onsite environment at the designated locationRequirements for the Webex Support Engineer:Basic to mid-level knowledge of Webex and/or Nice CXone platformsExperience in managing auto attendants and system configurationAbility to troubleshoot technical issues related to customer engagement platformsStrong communication skills and technical support experienceComfortable working in a hybrid or onsite model in Knoxville, TNWhat's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.