Retail Manager - Marist University Campus Store

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.  Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.Pay Rate - $XX.XX - $XX.XX per hour Position OverviewAs a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.ResponsibilitiesDriving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copyResponsible for leading in-store course materials activities in collaboration with course materials leadershipPartner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budgetReview and approve store markups, markdowns, and write-offs within company guidelinesEnsures the security of company assets and the safety of associates and customers, and adherence to company policiesCampus Relationships: Communicate and partner with the campus including:Facilitation of campus and/or community eventsDay-to-day communication of store operational activitiesStrategic Partnership ReviewsEnsure campus outreach and engagementBookstore Advisory CommitteesTalent Management: Responsible for full cycle talent management, including:Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business resultsEnsure effective performance management and maintain a culture of accountabilityRecruit, train, coach, and develop all team membersCustomer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market shareAnswer routine inquiries and handle escalated complaintsEnsure the store is neat, clean, and orderlyMay oversee a café or convenience store and must ensure compliance with all health and food safety regulationsOther duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.RequirementsBachelor's Degree or Equivalent3-5 years of retail management or strong customer service experienceGeneral Computer Skills​​Academic retail experience is a plusStrong organizational, time management, and problem-solving skillsVital customer service, communication, and presentation skillsStrong analytical skills and financial acumenAdvanced relationship building, a demonstrated ability to influence a team, and customer outreachTravel: minimal - less than 10%Full time benefits: •    Medical, Dental, & Vison •    Voluntary Insurance plans •    401k + 100% company match (up to 4%) •    80 hours vacation + sick days •    10 paid company holidays •    Quarterly Bonus Plan Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.