Export Operations Specialist

Job OverviewThe Export Operations Specialist is responsible for managing day to day operations, communications, and processes related to air and ocean export shipments.About UsPhoenix International Freight Services, Inc. is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion.  We believe that these values, as well as a belief in a collaborative employee/customer experience, are what makes us unique.Why Work with Us?Excellent opportunities for career growthCompetitive earnings commensurate with experienceBenefits (health, vision, dental, EAP, disability, life)401k after 90 days with up to 6% matchPositive support-focused culture, collaborative work environment, strong core values that guide the company's missionDirect access to leadershipA strong company culture that embraces work/life balanceResponsibilities And DutiesOpen operation files for air and ocean export shipmentsMonitor and manage all assigned shipments until completionDaily communications with customers, overseas offices/agents, local partners, and service providersEnsure accurate customer billing and agent invoicingHandle quotation requests from operational partners and agents and respond within a timely mannerWork with our overseas offices/agents to resolve any issuesReview standard operating procedures to ensure compliance with government regulationsEnsure the highest level of data quality and integrity by processing shipments accuratelyReport anomalies in operations and new customer requirements to management for decisions on additional service requirementsOther duties as assigned by managementQualificationsA minimum of 3 years of processing air and ocean export shipmentsExperience with customs entry writing is a plusWillingness to work rotating Saturdays, as neededBachelor's degree in Business Administration or equivalent combination of education and work experienceOrganized and detail orientedExcellent communication skillsExperience with CargoWise requiredPreferred QualificationsExperience with Microsoft Office 365 toolsWhat Makes Us Different? We don't want to be the biggest. We want to be the best!  We believe that focusing on our clients and employees equally creates the perfect environment for success. Phoenix International is an Equal Opportunity Employer m/f/d/v/soSalary: $60000 - $72000 per year