Client Solutions Manager

Client Solutions ManagerSan Francisco, California, United StatesChronograph was founded to bring next-generation technology to private capital markets. Through our suite of cloud-based analytics and data management solutions, we help many of the world's largest and most sophisticated venture capital, private equity, and credit funds understand their investment performance in unprecedented detail, with over 258,000 private companies and 15,000 private capital funds monitored via our solution suite.At Chronograph, we get to go "behind the scenes" and work directly with investors who are driving some of the most impactful changes across high growth start-ups, global infrastructure and renewable energy, growth equity, and all other private capital strategies. The firm is backed by The Carlyle Group, Nasdaq Inc., and Summit Partners, and has seen continuous rapid growth since its founding in 2016.The OpportunityBring your expertise to a highly collaborative, creative, and innovative team with a market-leading technology product suite. We are seeking a highly motivated Manager to join our Client Solutions team in San Francisco to help oversee customer success, product implementations, relationship management, and strategic undertakings as our international client base continues to rapidly grow.You will work closely with key stakeholders to support client adoption, best practices, and overall use case health with a focus on a comprehensive and cohesive approach to the client experience. This position will report to the GP Client Solutions Team Lead, with engagement across the organization while you help scale Chronograph's West Coast client solutions division.This is an exceptional opportunity for a driven, detail-oriented top performer to become directly engaged with several of the world's most sophisticated private equity investors and produce an immediate impact within a globally-focused financial technology firm.As a Manager focused on Client Solutions at Chronograph, you will:Act as a product expert and as the primary configuration manager for our West Coast clientsDesign & implement Client Success processes and initiativesCollaborate with clients on strategic initiatives and optimization of their data strategyContinue to develop recommended best-practices and work with team to deliver supporting materials to diverse constituent user baseCoordinate resources across Chronograph (Client Development, Marketing, Data Operations, Product) to ensure timely completion of client deliverables and alignment around client development initiativesDevelop and monitor client expectationsSupport Chronograph project management resources and personnelProduce flawless client deliverables to facilitate communication around complex project requirementsUphold Chronograph brand standards & values in every client interactionProactively identify account growth opportunitiesStrategize with senior leadership to identify client business casesYou will be successful in this role if you have:Bachelor's degree with two (2) to four (4) years' experience in professional services environment, ideally consulting, investment banking, private capital investor relations/business development, technology client success, sales engineering, or similarDemonstrated excellence producing time-sensitive deliverables for sophisticated and exacting client baseSuperb (written and verbal) communication skillsWillingness to travel occasionallyEntrepreneurial mindset and attitude. Your contributions will make a significant impact on our operations as we expand our footprintAbility to quickly adapt to a high-performance environmentFlexibility and mindset open to performing a variety of tasksProactive individual with leadership potentialExpert in Microsoft Office Suite: PowerPoint and ExcelEven if you do not meet all criteria, we would still encourage you to apply or get in touch! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our team.Why Join Chronograph?We value creativity, open communication, cutting edge technology, striving for excellence in all things – and having fun along the way. We want you to be happy here for the long-term.We offer:Flexible work arrangements (in person / hybrid)Competitive salaryUnlimited and flexible vacationGenerous health benefitsFully-paid parental leave...and more!Chronograph is committed to promoting a diverse and inclusive culture, and we welcome applicants from all backgrounds. If you're a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we'd love to hear from you!Salary Range (dependent on experience)$100,000 - $115,000 USD