Appointment Scheduler (Huntsville)

Appointment SchedulerLocation: Huntsville, Texas 77320Work Arrangement: HybridEmployment Type: Full-TimeAbout This OpportunityJoin our team as an Appointment Scheduler, where you'll be the first point of contact for our patients and members. In this customer-facing role, you'll manage incoming calls, schedule appointments, and ensure every caller receives exceptional service. If you're bilingual, organized, and thrive in a fast-paced environment, we'd love to hear from you!Key ResponsibilitiesAnswer and screen incoming telephone calls with professionalism and efficiency, taking accurate messages and providing helpful information to patients and membersSchedule appointments using our scheduling system while managing high call volumes and maintaining responsivenessDirect callers to the appropriate department or staff member to ensure they receive the support they needComplete intake information and verify patient eligibility to streamline the onboarding processGather and document patient information and concerns for assessment by appropriate healthcare providersRespond to routine information requests while maintaining call answer times and service quality standardsPrepare correspondence and documentation as directedServe as a liaison between patients/members and providers, ensuring concerns are properly escalated and addressedRequired QualificationsHigh school diploma or General Education Degree (GED)Bilingual proficiency in English and Spanish (written and verbal)Proven ability to manage high volumes of incoming calls while maintaining quality and accuracyExcellent customer service skills with a patient-focused approachStrong organizational and time management abilitiesProficiency with phone systems and scheduling softwareNice-to-Have SkillsPrevious experience in a healthcare or medical office settingExperience with electronic health records (EHR) systemsKnowledge of insurance verification and eligibility processesAdditional language proficiencyExperience with multi-line phone systemsWork ScheduleStandard hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. This hybrid position offers flexibility while maintaining our commitment to excellent patient service.Why Join Us?As an Appointment Scheduler, you'll play a vital role in our organization's success. You'll be the welcoming voice that sets the tone for our patients' experience, and your bilingual abilities make you an invaluable asset to our diverse community. We value team members who are detail-oriented, compassionate, and committed to delivering outstanding customer service every single day.Ready to Apply?If you meet the qualifications and are excited about this opportunity, we encourage you to submit your application today. We look forward to learning more about how you can contribute to our team!