Night Auditor - Dollywood's DreamMore Resort & Spa - Part Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Night Auditor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Night Auditor will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The purpose of the Night Auditor is to prepare, balance, and audit all daily postings and transmittals of property revenues. The host is to ensure that all guest service standards are maintained at the front desk. The host is to assist with guest needs during the night audit shift.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions & ResponsibilitiesEnsures accurate and timely recording and reporting of all property receiptsMaintains guest service standards at the front desk at all timesFollows cash handling procedures as outlined by the accounting department. Collects payment at check out and provides change for guests as neededPerforms all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master billsCompletes express check out in a timely manner and issues to security for deliveryCompletes the daily sales report and issues to all departmentsPrepares all computer systems for the following day. Ensures accurate and timely backup files / tapes are maintained on a daily basisPrepares, balances, posts, and distributes all necessary reports on a daily basisCompletes property walk through, ensuring buildings are secure and safety systems in working orderContacts management in emergency situationsManagement reserves the right to change and/or add to these duties at any timeEducation and Experience RequiredRequires thorough knowledge of business math and customer serviceRequires operating knowledge of computer equipment, or may require broad knowledge in clerical or service areasThis position requires a minimum formal education of a high school diplomaMinimum of no less than six months job-related experienceMust be able to successfully pass a background check and drug screenKnowledge, Skills, and AbilitiesMust display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committedAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be able to be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to communicate effectively with Guests and Hosts using approved communication methods* Able to operate/drive a company vehicle with valid driver's license and insurance* Able to meet the physical demands of the job* Able to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision* Ability to solve practical problems and deal with a variety of concrete variables* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse angerPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 25 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoorsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methodsThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.