Help Desk Tech

Would you like the opportunity to join our team as a Help Desk Tech? At Robinson, you will have the opportunity to collaborate with a dynamic team and provide support as we continue to help our client communities. This position will provide support to multiple offices including two days per week in our Itasca office and at least two days per week in our Frankfort and/or South Holland office.As a member of our team, you will work in a creative, family-like atmosphere where there is a priority on opportunities for growth, collaboration between teams and on making an impact by giving back to our communities.Your New OpportunityProvide hands-on technical support for desktop computers, applications, and related technology for local site and remote usersInstall and test computer systemsRespond to user inquiries and diagnose hardware, software, and operator issuesCollaborate with vendor support to resolve technical problemsImage, configure, and deploy new workstationsAssist with on-boarding and off-boarding of usersPerform timely hardware and software upgradesSet up, test and support audio/visual equipment for organizational eventsYour Background and CredentialsA high school graduate or equivalent requiredTechnical certification(s) or an associate's degree preferredA minimum of five experience in IT desktop support/client services requiredStrong technical understanding of various hardware and software systemsExcellent verbal and written communication skillsEffective time managementMust possess a valid driver's licenseYour PerksYou will find competitive compensation and robust benefits including multiple health insurance options with low premiums; company paid vision, dental, LTD/STD and life insurances; profit sharing and a 401(k) with a match.You will enjoy other unique benefits like paid day off for your birthday; access to company condos in WI, MI and MO; annual family and corporate outings; wellness events; technology stipends and computer purchase subsidies.You will be able to give back in the community through stewardship opportunities; paid time off for volunteering; annual drives for local nonprofits and STEM partnerships with schools and student organizations.You will have fun with your friends at work through various company events like family zoo days, happy hours, our annual softball game, monthly office events like National Pie Day (3.14), potlucks or showing your support for your favorite Chicago baseball team!