Analyst, Customer Accounts

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Analyst, Customer AccountsAs an Analyst, Customer Accounts at RXO, you will support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights. You will work closely with senior analysts and managers to help resolve customer issues, support reviews, and ensure reporting accuracy. Join our growing, dynamic team and build a strong foundation in customer analytics and operational support.What Your Day-to-day Will Look LikeSupport trend analysis to surface key performance insights and operational risks for assigned accountsAssist with preparing operational reporting for monthly and quarterly business reviewsSupport query development, dashboard updates, and standardized report templates under guidanceEnsure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formattingMonitor account utilization and flag opportunities or concerns for escalation to senior team membersRespond to customer inquiries related to reporting, service performance, and basic operational metricsAt a Minimum, You’ll NeedBachelor’s degree or equivalent related work or military experience1–2 years of experience supporting customers, operations, or analytics functionsExperience with Microsoft Office products, particularly Excel and WordStrong analytical mindset with attention to detailAbility to follow established processes while managing multiple prioritiesIt’d Be Great If You Also HaveExperience working with customer-facing reports or operational metricsStrong written and verbal communication skillsAbility to collaborate effectively in a team-based, fast-paced environmentWillingness to learn and grow into greater analytical and customer ownership over timeDoes this sound like you? Check out what else RXO has to offer.Why Join UsOur Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer days Our CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.