Inside Sales / Customer Service Representative (CSR)

Inside Sales / Customer Service Representative (CSR)Location: Wood-Ridge, NJ (Onsite)Schedule: Monday–Friday | 7:30 AM – 4:30 PMDepartment: Inside SalesReports To: Sales LeadershipPosition OverviewWe are seeking an experienced Customer Service / Inside Sales Representative to join a growing Inside Sales team. This newly created role is responsible for supporting customer accounts, processing orders, and assisting with inside sales initiatives to strengthen customer relationships and drive account growth.The ideal candidate is proactive, highly organized, and relationship-driven, with the ability to thrive in a fast-paced environment while delivering excellent customer service.Key ResponsibilitiesServe as a primary point of contact for customers by phone and email, addressing inquiries and resolving concerns professionallyProcess customer orders accurately from entry through deliverySupport the sales team with account management and customer follow-upBuild and maintain strong long-term customer relationships through consistent communicationCoordinate with warehouse and operations teams to ensure timely deliveries and order readinessMaintain and update customer account information, including pricing, quotes, and order detailsNotify customers regarding pricing updates, delivery changes, or shipment issuesIdentify opportunities to upsell or introduce new products to existing accountsMaintain accurate documentation and records in internal systemsAttend product knowledge meetings, training sessions, and sales meetings as requiredContribute to daily reporting and communication with internal teams regarding customer needs and order statusRequired Qualifications3–5+ years of experience in customer service and/or inside salesExperience supporting customer accounts and managing multiple prioritiesStrong communication and interpersonal skills with a customer-focused mindsetComfortable working onsite in a fast-paced environmentStrong attention to detail and organizational skillsSelf-starter with the ability to learn quickly and work independentlyPreferred QualificationsExperience in food distribution, foodservice, beverage, manufacturing, wholesale, or related industriesFamiliarity with CRM, ERP, and order management systemsExperience with lead generation, upselling, or account growth supportTechnical SkillsOrder entry and account managementCRM and order processing systemsMicrosoft Office (Outlook, Word, Excel)Cross-functional coordination with warehouse/logistics teamsBenefits401(k) with company matchMedical, dental, and vision insuranceLife insurancePaid time offWork EnvironmentThis is an onsite office-based position in a fast-paced environment. Reliable attendance and strong collaboration with internal teams are essential.