Customer Success Associate

Who We’re Looking ForWe are seeking a motivated and customer-centric Customer Success Associate to support ourgrowing portfolio of law firm clients. This is an excellent opportunity to launch your career incustomer success within a fast-moving, AI-driven environment. You will work alongside seniorCustomer Success Managers to help clients onboard, adopt, and get maximum value from Supio’splatform. The ideal candidate is eager to learn, thrives on building relationships, and is energizedby our mission to transform how law firms leverage data.Key ResponsibilitiesCustomer Relationship Support Assist in managing day-to-day client interactions, serving as a responsive and reliable point ofcontact for assigned accounts. Participate in regular check-ins and business reviews, helping to document customer goalsand track progress toward them. Build trust with customers by demonstrating genuine care for their outcomes and followingthrough on commitments.Onboarding and Implementation Support new customers through the onboarding process, coordinating training sessions andensuring smooth platform adoption. Help create and maintain customized success plans in collaboration with senior CSMs toaccelerate customer time-to-value. Act with urgency to address onboarding questions and remove early-stage barriers tocustomer success.Account Health and Retention Monitor customer health metrics and usage data, flagging at-risk accounts to senior teammembers for proactive outreach. Assist in preparing and delivering materials for renewal conversations and expansiondiscussions. Collaborate cross-functionally with Sales, Product, and Support teams to resolve customerissues efficiently.Product Knowledge and Customer Education Develop a strong working knowledge of Supio’s platform to answer customer questions andguide best practices. Help create and maintain customer-facing resources such as training guides, FAQs, and how-to documentation. Leverage AI tools to identify customer needs and deliver timely, relevant recommendations.Reporting and Continuous Learning Track and log customer interactions and account updates in the CRM to maintain accuraterecords. Assist in preparing reports on account status and customer health for internal stakeholders. Stay current with industry trends, customer success methodologies, and Supio productupdates to continuously grow your expertise.Skills and Competencies Strong interpersonal skills with a genuine passion for helping customers succeed. Eagerness to learn and grow in a fast-paced, AI-driven environment. Ability to manage multiple tasks and priorities simultaneously while maintaining attention todetail. Collaborative mindset with clear, professional written and verbal communication skills. Customer-first orientation with a proactive, problem-solving attitude. Comfort with technology platforms and openness to leveraging AI tools in daily work.Required Qualifications Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalentexperience. 1–2 years of experience in a customer-facing role such as customer success, accountmanagement, client support, or sales. Excellent written and verbal communication skills. Strong organizational skills and ability to prioritize in a dynamic environment. Basic familiarity with CRM platforms (e.g., Salesforce, HubSpot) or customer success tools.Preferred Qualifications Experience in SaaS or technology industry. Internship or work experience at a startup or growth-stage company. Exposure to data analysis or familiarity with customer health scoring concepts. Interest in legal technology or AI-driven products.