Customer Service Email Representative (Ambassador Program)

Customer Service Email Representative – Comfrt Ambassador ProgramOverviewWe are seeking a detail-oriented and responsive Customer Service Email Rep to support our Comfrt Ambassador Program. This role is focused on delivering timely, clear, and helpful email support to ambassadors, addressing questions related to program participation, payouts, and general account or platform issues. The ideal candidate is an excellent written communicator with a strong background in email-based customer service and a commitment to providing a positive customer experience.Key ResponsibilitiesRespond promptly and professionally to inbound customer emails regarding the Comfrt Ambassador ProgramAssist ambassadors with questions about payouts, commissions, and payment timelinesTroubleshoot and resolve account issues, technical concerns, or program-related inquiriesMaintain accurate records of customer interactions and resolutionsEscalate complex or unresolved issues to the appropriate internal teams when necessaryEnsure all communications reflect the brand voice and maintain a high standard of customer satisfactionStay up to date on program policies, updates, and processes to provide accurate informationQualificationsProven experience in customer service, with a strong emphasis on email supportExcellent written communication skills with attention to tone, clarity, and detailAbility to manage a high volume of emails while maintaining quality and response time standardsStrong problem-solving skills and the ability to think critically and independentlyComfortable working in a fast-paced, remote or digital environmentAvailability to work weekends is requiredPreferred SkillsExperience supporting ambassador, affiliate, or influencer programsFamiliarity with customer support tools (e.g., Zendesk, Gorgias, or similar platforms)Basic understanding of e-commerce or payout systemsWhat We’re Looking ForA reliable, organized, and customer-focused individual who takes ownership of inquiries and is committed to delivering excellent service through thoughtful, effective email communication. Why Join Comfrt?Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.Work in a supportive, creative environment where your ideas and growth are valued.Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.