Customer Claims Specialist

Benefits:Competitive salaryHealth insuranceOpportunity for advancementPaid time offTraining & developmentAt Badger Brothers Moving, we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service.We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.”What You’ll DoOwn the end-to-end damage claims process from intake to resolutionCommunicate directly with customers via phone and email to gather details and explain outcomesInvestigate claims by reviewing photos, mover reports, item values, and condition notesApply logical reasoning and fair compensation standards using our proprietary tools and guidesCollaborate with operations and third-party vendors for repairs, replacements, or reimbursementTrack all cases in our internal Claims & Damage TrackerProactively follow up with customers to ensure satisfaction and provide closureRepresent BBM’s values in every interaction — calm, clear, and solutions-focusedWhat Success Looks LikeFast, fair resolutions that turn a frustrating situation into a positive oneSatisfied customers who feel heard, respected, and taken care ofStrong internal documentation and clear, efficient workflowsBalanced outcomes that protect both customer relationships and company resourcesYou’re a Great Fit If You:Have 2+ years of experience in customer service, claims resolution, or logistics supportAre a confident communicator who can de-escalate conflict and build trust quicklyThink like a detective — curious, thorough, and calm under pressureKnow how to balance empathy with fairness — and can “hold the line” when neededPrefer a phone call to endless emails and believe in proactive communicationAre comfortable navigating spreadsheets, photo evidence, and CRM toolsTake pride in turning a tough moment into a great customer service storyBonus Points For:Experience in the moving industry, insurance claims, or household goods logisticsFamiliarity with depreciation, item valuation, or repair coordinationA natural ability to ask the right questions, read between the lines, and make smart callsAn obsession with organization and clean recordkeepingWhy Work With UsA high-integrity, fast-growing company where doing the right thing isn’t optionalCompetitive pay and room for growthFull training on our claims philosophy, resolution tools, and service standardsA supportive team that’s passionate about being the best in the businessA chance to make a real impact — not just process tickets