Program Manager

Job Title: Program ManagerLocation: Bethesda, MarylandWork Authorization: US CitizenActive Top Secret Clearance PreferredWe are seeking an experienced Program Manager to oversee healthcare administrative support operations. The Program Manager will lead daily contract operations, supervise Medical Support Assistant staff, manage staffing coordination, ensure compliance with federal and NIH requirements, and maintain high-quality customer service standards.Key Responsibilities:Manage day-to-day healthcare support operations and contract performanceServe as the primary liaison between STSI and NIH stakeholdersSupervise staff scheduling, onboarding, performance monitoring, and operational coveragePrepare reports, track deliverables, and support contract administration activitiesMonitor service quality and implement operational improvementsEnsure compliance with NIH policies, HIPAA requirements, and federal regulationsAddress escalated operational and customer service concerns professionallyQualifications:Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferredMinimum 5 years of program management or healthcare operations experienceExperience managing federal government contracts preferredStrong leadership, communication, organizational, and reporting skillsProficiency in Microsoft Office Suite and reporting systemsAbility to manage multiple priorities in a fast-paced environmentPreferred Qualifications:Prior NIH or federal healthcare support experiencePMP certification preferredExperience managing healthcare administrative personnel