Customer Service Representative

RequirementsQualifications:Excellent written, verbal and interpersonal communication skillsTask-oriented and excellent organizational abilitiesFluency in English requiredProficiency in MS Office products requiredExperience with SAP preferredKnowledge of export sales regulations and shipping preferredEducation & Experience:High School Diploma or equivalent requiredAt least one (1) year experience in Customer Service or B2B equivalent requiredSAP or CRM experience preferredSpecial Position Requirements:Telephone coverage from 8:00 am until 6:00 pm EST is required to be shared between RepresentativesMinimal travel domestically and/or internationally may be required. Must have or be able to obtain a US Passport.A pre-employment background and credit check is required for this position due to access to customer payment information.ResponsibilitiesThe Customer Service Representative ensures effective handling of all requests related to order processing and supports the company sales team. This role requires working efficiently in a high-volume, fast-paced environment.* Receive and process customer orders to include orders from resellers and house accounts, often sent through Amazon, Ariba, Coupa, Info Access, and others.* Process credit memos, debit memos and return material authorizations when needed to correct tax issues and to support customer returns.* Responsible for customer inbound calls, emails and chats.* Set up new accounts in CRM & SAP and ensure accuracy of customer master data.* Provide pricing quotes to customers.* Request credit applications from new customers and credit references when necessary. Assist Accounting in determining credit terms for new accounts in accordance with the Company credit policy.