Credit & Collection Analyst II/Customer Account Specialist

Job DescriptionJob Title: Credit & Collection Analyst II/Customer Account Specialist - 37984Description:Performs credit and collection duties for large and moderately complex customer accounts, including telephone collections, account authorization, and account management. Hybrid - Tues/Thurs in officeDuties: Collects large and moderately complex past due accounts utilizing available technology and collection strategies. Negotiates payment plans with past due customers. Evaluates financial statements and other customer information and authorizes establishment of credit within the company guidelines. Reviews account status; Recommends and authorizes additional sales to the customer. Assists with account resolutions for misapplied cash and refers problem accounts to supervisors. Manages assigned accounts to maintain low levels of delinquency. As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, you will:Use telephone negotiating techniques to build and maintain company, customer and dealer relationshipsReview payment history and account informationUpdate/confirm debtor informationNegotiate payment plan modifications according to established policies and proceduresAdminister collection efforts within federal and state regulations and company policyAssist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. Shift:1st shiftWork shifts will be between the hours of 6:55am to 6:05pm. Central TimeEducation:A Bachelor's degree in business or a related discipline is preferred. We also require:Minimum of 1 year of experience in customer serviceAbility to remain seated for long periods of time to perform telephone work in a call center environmentCapacity to quickly change focus on work activitiesStrong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applicationsA strong candidate will also have:Knowledge of negotiation techniquesFamiliarity with the Financial policies and procedures regarding collections. #ZRCompany DescriptionAs a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.