Outbound Operations Manager

*Duties:* This role reports to the Site Leader and holds responsibility for managing all Outbound Distribution Center Operations. The Outbound Operations Manager is responsible for safety, customer experience, associate engagement, quality, inventory control, operational efficiency and continuous improvement. The candidate selected for this role will lead a team of Supervisors, Coordinators and Work Group Leads in planning, staffing and executing day-to-day operations while achieving the highest levels of Safety, Quality and Customer Experience. Responsibilities: · Lead and manage a team of Supervisors, Coordinators, and Leads to ensure On- Time, In-Full (OTIF) performance that exceeds customer expectations. · Plan and allocate resources effectively, ensuring operational requirements are met in a timely and efficient manner. · Manage labor, cross-training, and production planning and provide daily/weekly reporting to senior leadership. · Foster a culture of safety, quality, customer satisfaction, associate engagement, and continuous improvement across the team. · Serve as the primary liaison for internal stakeholders such as Sales, Finance, and Customer Service to address operational needs and ensure alignment with company goals. · Enforce compliance with company policies, procedures, and operational standards within the outbound operation. · Act as a key point of contact for outbound logistics issues, providing advice and handling escalations. · Identify and implement process improvements and best practices to boost efficiency and minimize costs. · Ensure effective corrective actions are taken to address operational errors, with thorough documentation and compliance with SOPs and work instructions. · Manage HR responsibilities including recruitment, retention, training, and development, while promoting equal opportunity. · Provide ongoing performance feedback, conduct evaluations, and help develop the skills of team members to meet performance goals. · Promote a positive and inclusive work environment through teamwork, employee engagement, and clear communication. · Use data-driven insights and key performance indicators (KPIs) to track progress and make informed decisions. · Collaborate with other departments such as Inbound, Quality (inventory control), and Customer Service to streamline operations and resolve challenges. *Qualifications:* · Bachelor’s degree in business management, supply chain management, or logistics. · Six Sigma Green Belt preferred. · A minimum of 5-7 years of management experience in a distribution center environment. · A minimum of 3 years of experience managing distribution center outbound operations. · Extensive knowledge of Distribution Center 5S + Safety Standards. · Extensive Distribution Center process expertise in pick, pack, shipping dock and cycle counting. · Excellent organizational and management skills including the ability to effectively plan daily production capacities, load balance material flows, prioritize tasks and assign responsibilities. · Knowledge of ecommerce distribution center industry standards and best practices. · Safety knowledge including best practices and OSHA standards applicable to a distribution center environment. · Excellent interpersonal communication and associate engagement skills. · Strong computer and technology skills with proficiency in MS Office applications and expert level proficiency with MS Excel. · Bi-lingual (English – Spanish) preferred. Pay: From $95,000.00 per year Benefits: * 401(k) * Health insurance * Paid time off Work Location: In person