Field Service Tech - Vehicle Systems

Position: Field Service Technician Field Service Technician. Base pay range: $35.00/hr - $37.00/hr. Location: Upper East Coast region (up to 50% travel). 100% travel may be required. Hexagon Agility is the leading global provider of highly-engineered and cost-effective compressed natural gas, liquid natural gas, propane, and hydrogen fuel systems and Type 4 composite cylinders for medium- and heavy-duty commercial vehicles. Our portfolio also includes high-performance, modular battery packs for commercial vehicles. Overview Field Service Technicians are responsible for an assigned territory and traveling to end users, dealerships, OEM’s, and our facilities nationwide to resolve customer issues. Must be able to work unsupervised in remote locations for extended overnight periods as necessary. Responsibilities Follow company and customer safety policies, quality and production procedures Provide exceptional customer service and technical support of products Manage all installs, removal, modification, repair, maintenance, test, and inspection tasks Troubleshoot and diagnose electrical or technical problems and determine proper solutions Respond to service requests, providing technical service and maintenance support at assigned customer locations Utilize vehicles, tools and equipment while following operating instructions and adhering to safety standards Utilize blueprints, wiring diagrams and manufacturer’s installation manuals Work safely with high pressure systems up to 5,000 psi Lead field service repair teams during recalls and campaigns Represent as POC at customer locations, help drive service sales, build relationships Evaluate situations and determine the best way to proceed; keep customers informed of progress and status of repairs Communicate and interact with customers and staff across multiple departments in a positive, courteous and professional manner to earn long-term relationships Develop a thorough understanding of Agility’s products and all other makes Complete and submit all paperwork/digital forms and reports in a timely fashion Maintain current working knowledge of local and national codes where applicable Capture Voice of Customer data whenever possible to help improve products/processes Up to 100% travel with the ability to leave on short notice to meet customer expectations Manage/maintain vehicle and on‑board inventory organization, audits, and transport tasks Assist with shipping parts from assigned mobile inventory to customers as needed Skills and Qualifications SAE automotive certification or equivalent technical training is a plus 2+ years of work experience on Hexagon Agility, CCFT (Momentum), A1 Alt Fuels and/or other natural gas vehicle fuel systems; removing and replacing complete systems/individual components, conducting inspections, troubleshooting, diagnostics, upgrades and retrofits Fluent in both English and French preferred Ability to work independently and collaboratively to solve problems Ability to communicate professionally both verbally and written Excellent time management and organizational skills to maximize effectiveness Proficient working with Concur, IFS, Freshdesk and Microsoft Teams is a plus Computer skills to include Word, PowerPoint, Excel, and Outlook Positive attitude, works well with peers and support groups Must provide your own tools (required tools list to be provided) Must have experience/ability to read and understand engineering drawings Must have experience/ability to read and understand electrical schematics Must have a valid driver license, clean criminal background/driving record Experience/ability to bend stainless steel tubing and replicate hard lines in the field Ability to safely depressurize and defuel CNG and LNG fuel systems NGVi (AFVi) or CSA tank inspector & Hexagon tank certifications Experience conducting CNG tank repairs and proper condemnation Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Occasionally works near moving mechanical parts and is exposed to risk of electrical shock or flammable mixtures Noise level in the work environment is usually moderate Physical Demands Staff must walk and talk or hear, frequently stand, occasionally sit, use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Smell ability is required; recognize the smell of various fuels. Disclaimer The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job. EEO Statement Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status. Seniority Level Associate Employment Type Full-time Job Function Manufacturing Industries Renewable Energy Equipment Manufacturing and Repair and Maintenance Medical insurance Vision insurance 401(k) Referrals increase your chances of interviewing at Hexagon Agility by 2x Get notified about new Field Service Specialist jobs in Greater Philadelphia. #J-18808-Ljbffr