Operations Coordinator

Benefits401(k)Bonus based on performanceOpportunity for advancementPaid time offTraining & developmentAbout UsServiceMaster by GBS is a family-owned white glove restoration company specializing in water, fire, and damage restoration for homes and businesses. We've built this company on the belief that how you treat people — clients and employees alike — is everything. Our office runs like a family, and the people who thrive here are the ones who take pride in their work, look out for each other, and genuinely care about doing things right. White glove isn't just a phrase for us — it's the standard we hold ourselves to in every interaction, every job, and every client relationship.About This RoleThis is not a sit-back-and-wait job. Every day is different — you'll be managing communications, keeping jobs on track, coordinating with field crews, and learning new systems. Because we operate at a white glove level, attention to detail and professionalism aren't optional — they're the baseline. We don't care if you've never worked in restoration before. We care that you're sharp, reliable, and ready to grow.What You'll Actually DoManage emails and communications with adjusters, clients, and vendors — professionally and promptlyFollow up with customers after job completion to ensure satisfactionKeep jobs organized and up to date across multiple platformsCoordinate with field crews — make sure they have what they need and that everything is documentedMonitor and manage inventory across the office, kitchen, bathroom, and warehouse — and coordinate supply orders when things are running lowFill out paperwork and help track job progressLearn industry software (Xactimate and others) — training providedUphold our white glove standard in every task, big or smallWhat We're Looking ForStrong reading and writing skills — you will be writing professional emails and communicating with clients and adjustersTech savvy — you'll be working across multiple platforms and tools dailyFast thinker who can problem-solve without being told what to do every step of the waySomeone who researches and figures things out when they don't know the answerHigh attention to detail — at a white glove company, the small things matterReliability — we need someone who shows up and follows through, every timeLong-term mindset — we want to invest in the right person and grow togetherSpanish speaker is a plusExperienceNo restoration experience required. We'll teach you everything you need to know. If you've worked in an office, in construction, or in any role where you had to juggle multiple tasks and think on your feet — that's a plus. What matters most is that you're a quick learner with drive and a high personal standard.CompensationThis role starts at $50,000 with the potential to grow to $75,000 and beyond. Your salary grows as you grow — the more you learn, the more responsibility you take on, and the more value you bring to the team, the more you'll earn. We're not looking for someone to fill a seat. We're looking for someone to build a career with us.Location & availabilityOur office is located in Valley Stream, NY. Because we are an emergency service company, we occasionally require staff to come in on short notice. Candidates must be located within reasonable commuting distance and have reliable transportation.How To ApplySend your resume and a cover letter that answers this question: Tell us about a time you had to figure something out with little to no guidance. What did you do and what was the outcome?Applications without a cover letter will not be considered.Compensation: $50,000.00 - $75,000.00 per yearBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.