Events Host

Chicago Winery--Event HostChicago Winery is a people and purpose driven organization. We believe our team is our biggest asset and the key to our success. We pride ourselves in providing an unforgettable guest experience where expertly crafted wines, outstanding food, and unprecedented hospitality come together. The Brooklyn Winery team is fueled by an unrelenting passion for food and wine, a commitment to quality, integrity and excellence, and a desire to constantly learn, grow and thrive.Chicago Winery is searching for team members who are committed to the art of hospitality and want to share in our love for food, wine, and events by creating memorable experiences for our guests. We value kindness, curiosity, positivity, creativity, and an excellent work ethic. If you share our passion for people, good food, and great wine, then we want you to join our team!Position SummaryHosts are responsible for greeting guests, taking reservations, answering questions, managing wait times, and escorting guests to the dining and bar areas. At all times, hosts are expected to be attentive to guests' needs, make them feel welcome, comfortable, important and relaxed. Hosts know their demeanor and actions represent the winery and they are to provide a quality experience for guests. Hosts work in close collaboration with colleagues and must adhere to established health and safety standards. Hosts help maintain the cleanliness, presentation and ambiance of the winery and restrooms, which is an integral part of the guests' experience. Hosts are also expected to work coat check shifts for private events.ResponsibilitiesGuest Engagement & HospitalityGreet guests as soon as they enter the wineryManage the flow of guests in the seating to ensure even workloads for Tasting Room staffProvide guests with accurate wait time estimates during busy periodsAddress guest concerns promptly, politely and positivelyContribute to event growth by creating goodwill with guestsHave a high level understanding of the food and beverage menusBe comfortable with extreme weather during service of outside dining areas Event Space Readiness & MaintenanceMaintain a neat, organized front-of-house environmentAssist with opening/closing tasks and side work as needed, including polishing glassware and silverware and folding napkinsPerform light housekeeping duties such as cleaning windows and restrooms Team SupportAttend meetings and trainings as requested, including pre-shift meetingsAssist with training and mentoring of new staff Guest Relations & Administrative DutiesAnswer phones and schedule small party reservationsDirect large party reservations to the Manager on dutymanage coat check for large scale events and weddingsOther duties as required Health, Safety and Event StandardsAdhere to grooming, conduct and uniform standardsAbide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beveragesChicago Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Equal Opportunity Employer