Java Production Support Engineer

Job Title Java Production Support EngineerLocation Newark, CA- OnsiteType ContractTech StackFrontend: Angular (TypeScript), Bootstrap / Angular MaterialBackend: Java, Spring Boot, Spring Security (JWT)Databases: PostgreSQL / MySQL, MongoDBIntegration: REST APIs Job DescriptionMonitor production applications to proactively identify and resolve issues before customer impactPerform proactive production maintenance; manage incidents, outages, s, and on‑call dutiesInvestigate production bugs; validate, reproduce, and escalate issues to Engineering & ProductImplement and manage application monitoring and ing mechanismsTroubleshoot escalated customer issues, determine root cause, and coordinate resolutions or workaroundsSupport Engineering with privileged production access requestsPerform privileged production activities including backup/seeding optimizations, object configuration, job aborts, and performance tuningOptimize product usage per customer (API usage, backup/seeding speed, fetcher pool size, admin changes)Support User Acceptance Testing (UAT), Proof of Concepts (POCs), and trials; provide product feedbackWork closely with Product Management to suggest improvements and reduce overall support burdenSupport customer‑facing teams (Support, TAM, SE, CS) throughout the customer lifecycleImprove support documentation, knowledge base, and automation for front‑line teams. SkillsMandatory Skills : Java, JavaScript, Microservices, React, SpringBoot Good to Have Skills : AWS API Gateway, AWS CloudFormation, Aws Step Functions