Patient Care Coordinator

Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with HealthPlus Management, a Physician Support Organization, to provide best-in-class administrative support as they continue to expand their practice. HPM currently provides practice management services to 40+ locations in NY, NJ and CT.ResponsibilitiesProvide outstanding customer service to every patientCoordinate patient visits to ensure proper progress of treatment plansEducate our patients on treatment plans, practice policies, financial responsibility, etc.Schedule the treatment plan of the physicians with the patientTrack referrals and treatment plans with patientAssist patients to set goals and identify the problem(s) when patients are not meeting their goalsAssist patients with completion of paperwork when necessaryRespond to patient inquires in a compassionate and timely mannerProcess medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)Ensure the compliance of treatment plans created by the physiciansResponsible for maintaining confidentiality of personal information (HIPAA compliant)Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reportingProvide advocacy, information, and referral services to patientsAct as a back-up to other team members as neededWork closely with the doctor to ensure patient careOther duties as assignedKnowledge And Experience1+ years of relevant medical experience, preferredKnowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferredKnowledge of EMR system(s)Strong computer knowledge and windows program including Microsoft word/excelSkills And AbilitiesExcellent verbal and written communicationEnsuring a great patient experience by delivering outstanding customer serviceRelaying a sense of compassion to our patientsExceptional organizational and time-managements skills - the ability to multi-task is a mustAdaptability and flexibility while working in a fast-paced environmentProblem-solving ability and aptitudeOutcome-focused, with an ability to work under pressureA strong sense of urgency and focus in accomplishing tasksSchedule: Monday-Friday 8:00am-4:30pmPlease note that this position requires travel between our various office locations. The travel schedule is outlined below:Monday - FishkillTuesday - DanburyWednesday - CarmelThursday - Mt. KiscoFriday - CarmelPay: $22-$25 per hour