Service Dispatch Manager

Absolute Lock & Security is looking for a motivated Service Dispatch Manager to lead our California service team. This is a hands-on leadership role for someone who enjoys developing people, solving client issues, improving processes, and keeping a fast-moving service operation organized. What You’ll Do * Lead, coach, and hold the California service dispatch team accountable for performance, communication, and timely completion of work. * Schedule team coverage, prioritize incoming service requests, and keep daily workflows moving efficiently. * Serve as the escalation point for key client concerns and build strong relationships with clients and national account partners. * Partner with the Operations Manager to resolve issues, improve service delivery, and plan for staffing and workload needs. * Oversee onboarding, training, and ongoing development for new and current team members. * Monitor response times, service levels, and team performance; identify opportunities to improve. * Coordinate communication among office staff, technicians, vendors, and clients from dispatch through invoicing. What We’re Looking For * Proven experience leading, coaching, or supervising a service, operations, dispatch, or customer-facing team. * Strong communication, organization, and problem-solving skills. * Ability to manage competing priorities and respond professionally to escalated client needs. * A collaborative, accountable leadership style with a customer-first mindset. * Availability to work a flexible schedule based on business needs. What We Offer * Competitive pay: *$72,384* * Medical, dental, and vision insurance * Paid time off * Retirement plan / 401(k) 6% with company match * Career development and leadership training * Company Phone & Laptop If you are an organized, people-first leader who takes pride in building strong teams and exceptional client experiences, we encourage you to apply. Pay: $72,384.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person