Associate Director of Property Management

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required training, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.POSITION SUMMARYThe Associate Director of Property Management supports the Director of Property Management in leading daily operations across a diverse portfolio of Permanent Supportive Housing (PSH), Single Room Occupancy (SRO), and affordable housing communities. This role is responsible for driving operational performance, ensuring regulatory compliance, and building strong, service-oriented site teams that support housing stability for vulnerable populations.The Associate Director serves as a key operational leader, bridging strategy and execution while ensuring consistency, accountability, and high-quality resident experience across all properties.ESSENTIAL DUTIES AND RESPONSIBILITIESOperations & Portfolio OversightOversee day-to-day property management operations across assigned portfolio, including occupancy, rent collection, unit turnover, and work order completionMonitor and drive key performance indicators (KPIs) including vacancy rates, delinquency, unit turn times, and habitability standardsEnsure consistent implementation of property management policies, procedures, and best practices across all sitesPartner with Facilities to coordinate maintenance operations, capital needs, and preventative maintenance programsCompliance & Regulatory ManagementEnsure full compliance with applicable regulations including HUD, LIHTC, and local funding requirementsOversee certification and recertification processes, ensuring accuracy, timeliness, and audit readinessPartner with Compliance team to correct file deficiencies, resolve discrepancies, and strengthen internal controlsSupport preparation for audits, inspections, and funder reviewsLeadership & Team DevelopmentSupervise Property Managers and site-level staff, providing coaching, accountability, and performance managementLead regular site check-ins, portfolio reviews, and staff trainingsFoster a culture of accountability, inclusion, and service excellenceSupport recruitment, onboarding, and retention of diverse and high-performing teamsResident Relations & Services CoordinationPromote a housing-first, trauma-informed approach to resident engagementSupport site teams in managing resident concerns, grievances, and conflict resolutionCollaborate with supportive services partners to ensure coordinated care and housing stabilityEnsure compliance with fair housing and reasonable accommodation requirementsFinancial ManagementMonitor property financial performance, including operating expenses and revenueReview rent rolls, tenant ledgers, and delinquency reports to ensure accuracy and timely follow-upSupport budget development and ongoing financial forecastingImplement strategies to improve collections and reduce financial riskSystems & ReportingEnsure effective use of property management systems (e.g., Yardi) for operations, reporting, and compliance trackingDevelop and maintain reporting tools to track performance and identify trendsProvide regular portfolio updates to the Director of Property Management and executive leadershipQUALIFICATIONSBachelor's degree in Business, Public Administration, or related field (Master's preferred)Minimum 5–7 years of progressive property management experience, with at least 2 years in a leadership roleStrong experience in affordable housing, PSH, SRO, or similar environmentsWorking knowledge of HUD, LIHTC, and local housing regulationsDemonstrated experience managing multi-site operations and diverse teamsProficiency in property management software (Yardi preferred)Strong analytical, organizational, and communication skillsOpen and acceptable to feedbackJoyful and optimistic with an authentic level of compassion; emotionally mature with a good sense of humorAbility to use discretion and maintain confidentialityOTHER REQUIREMENTSMust secure fingerprint image screening and annual TB screeningAbility to respond in person or by phone to urgent operational issues as needed after hours or on weekendsProlonged periods of sitting/standing at a desk and working on a computerPossession of a valid CA DL and driving record that meets the agency's insurability standardsAbility to regularly travel between ECS locations as neededOccasionally required to stand, walk, bend, stoop, reach, and lift or carry materials weighing up to 35 lbs.MISSION ESSNTIALDemonstrate behavior that supports the organization's mission, vision, and values.Adhere to all company and department policies and proceduresCommunicate effectively and model integrity, fairness, and ethical business practicesECS offers industry leading healthcare benefits to support your physical and mental well-being.ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance OrdinanceECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all