Branch Support Specialist

Member Experience SpecialistThis position will require travel to some or all of our existing branches until the official opening of the Commerce Branch in 2026. Our existing branches are located in Flint, Grand Blanc, Fenton, Davison, Lapeer, Swartz Creek, Clio, Orion Township, Clarkston, and Owosso.About Dort Financial Credit UnionAt Dort Financial Credit Union, we're committed to enriching the lives of our members, employees, and the communities we serve. We're passionate about leading our industry through exceptional service, an empowered and diverse team, and meaningful community involvement. Our culture is rooted in our core values: Empowerment, Accountability, Transparency, Collaboration, and Volunteerism.We offer a welcoming, growth-focused environment with opportunities for advancement and ongoing professional development.Why You'll Love Working With UsWe offer a comprehensive benefits package starting on your first day, including:Medical, dental, and vision insuranceLife/AD&D and disability coverageSupplemental life insurance (employee/spouse/dependent)HSA and FSA optionsTuition reimbursement (full-time)LegalShield, pet benefits, Employee Assistance Program, and Telemedicine401(k) with employer match and safe harborReferral bonus programPaid time off and paid holidaysWhat You'll DoAs a full-time Member Experience Specialist, you will be an important point of contact for our members, providing a full range of Credit Union services. This position is ideal for someone who enjoys helping people and brings a positive, outgoing approach to each interaction.Your responsibilities will include:Managing lobby traffic and greeting membersAnswering questions about Credit Union products and servicesAssisting new and existing members with account services, loans, and teller transactionsResolving member concerns and reconciling accountsEducating members on managing their finances effectivelyIdentifying opportunities to refer products and services that support member financial well-beingBuilding strong, supportive member relationshipsBecause this role temporarily requires travel to multiple branch locations, flexibility, independence, and strong communication skills are essential.What You NeedHigh School Diploma or GED (required)At least one year of credit union, banking or administrative customer service experienceStrong verbal and written communication skillsWorking knowledge of Microsoft Office or similar softwareMust be bondableReady to Join a Mission-Driven Team?If you're excited about helping others, growing your skills, and being part of a mission-driven organization, we'd love to hear from you.Apply today!*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.