Personal Lines Account Manager | $42k-$46k Base + Bonus

Job DescriptionJoin our strong team in Battle Creek.Terry Smith Agency – Farmers Insurance is hiring a licensed, experienced Personal Lines Account Manager to help protect and grow client relationships through excellent service, education, and follow-through.This is a full-time, in-office role for a proven performer. You will work with an existing book of business and help clients with billing questions, policy changes, renewals, documents, and day-to-day service needs while delivering a calm, professional, high-standard experience every time.This is not an entry-level seat and it is not a cold-calling role. We are looking for someone who already knows how to manage personal lines service work well, communicate clearly, stay organized, and take ownership without constant hand-holding.Base salary of $42,000-$46,000 is reserved for licensed, experienced candidates with a proven track record of reliability, professionalism, and strong client-facing performance. Strong performers can realistically earn $52,000+ through commission and performance bonus opportunities.If you are underpaid or stuck in a low-standard environment, this could be a strong next step with a respected local agency team.Ideal TraitsLicensed and already experienced in personal lines insurance serviceDependable, professional, and strong in-office attendanceCalm under pressure and able to de-escalate client situations professionallyOrganized, detail-oriented, and strong on follow-throughWarm, polished, and genuinely strong with peopleCoachable, accountable, and comfortable in a high-standard environmentAble to protect client trust while moving work forward efficientlyMotivated by doing excellent work, not just collecting a paycheckIf you are licensed, experienced, dependable, and ready to be part of a strong team that values professionalism, ownership, and real client service, we would like to hear from you.BenefitsAnnual Base Salary + Commission + Bonus OpportunitiesDental InsuranceVision InsurancePaid Time Off (PTO)Disability InsuranceMon-Fri ScheduleCareer Growth OpportunitiesLife InsuranceResponsibilitiesExisting client service across billing questions, policy changes, renewals, documents, and day-to-day requestsClear, accurate communication by phone, email, and in personFollow-through to resolution on open service issuesClean documentation and organized account handlingRetention-focused service that helps clients stay informed and well protectedAppropriate personal lines growth conversations when helpful to the clientReview and referral generation through excellent client experienceImmediate escalation when trust, coverage accuracy, compliance, or reputation may be at riskRequirementsActive Michigan Property & Casualty license requiredPrior personal lines insurance service experience requiredProven track record of reliability, professionalism, and strong client-facing performanceStrong written and verbal communication skillsStrong attention to detail and ability to work accurately in a regulated environmentAbility to manage multiple priorities without losing qualityFull-time, in-office availability in Battle Creek