Desktop Support Rep

Desktop Support Rep Location: Local Only - must be onsite in Albuquerque, New Mexico Client: Gap Clothing All visas- Except H1B, OPT, CPT no transfers or sister companies Mode Of Interview: Video Call Must have LinkedIn I'd Job Description: • Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. • Installs hardware and software on workstations. • Sets up and maintains network and telecommunications systems. • Troubleshoots LAN, server and connectivity issues. • Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required. • Possess a working knowledge of hardware components, hardware configurations, and have strong software experience. • Excellent customer service skills to work effectively with clients and vendors. • Excellent documentation skills. • Practical problem solving skills and solid trouble shooting skillset. • Possess excellent organizational skills. • Possess excellent oral communication skills. • Ability to work well with other people in a team oriented environment. • Ability to install/deploy Windows / Apple based computers. • Must be self-motivated and work with minimal supervision. • Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users