Software Implementation Analyst I

Job Description Position SummaryThe Technical Implementation Analyst I implements, configures, and supports Black Creek software solutions for customers. This role assists with system deployments, troubleshooting, documentation, and user training. The analyst works closely with internal teams and customers to ensure successful software installations and reliable system performance.Reasonable accommodations are available for qualified individuals with disabilities upon request. Essential Duties & ResponsibilitiesAssist with analyzing client requirements and preparing software implementation plans.Configure and deploy Black Creek software applications.Setup, configure, and install software and related components.Test system setups to identify issues and verify functionality prior to deployment.Provide first-level support for customer issues related to software functionality and configuration.Research, diagnose, and troubleshoot user-reported problems.Document service requests and resolutions within the service order or ticketing system.Escalate complex technical issues to senior analysts or internal development teams as needed.Assist in developing and maintaining implementation documentation, configuration records, and user guides.Provide basic user training and support for software functionality and system usage.Maintain accurate records of implementation activities and support cases.Work with developers, project managers, and internal teams to support implementation activities.Communicate with customers regarding issue status, implementation progress, and basic troubleshooting guidance.Participate in rotating on-call support as required. QualificationsAssociate or Bachelor's degree in Computer Science, Information Technology, or related field preferred; equivalent experience may be considered.0–2 years of experience in technical support, software implementation, or related technical roles.Strong understanding of computer systems, networks, and software applications.Familiarity with Microsoft Office applications including Word, Excel, and Outlook.Strong troubleshooting and problem-solving abilities.Effective written and verbal communication skills.Ability to work independently while collaborating with team members.Professional customer service skills. Working ConditionsMust be able to remain in a stationary position at a desk for at least 50% of the time.Be able to occasionally move about inside the office to access office equipment and other resources.Be able to operate a computer and related software for a prolonged period, and use office productivity equipment, such as a calculator, copier, and printer.Be able to engage in repetitive motions, such as typing and using a mouse.Be able to communicate effectively, conveying information and ideas clearly so others can understand. Must be able to exchange accurate information in these interactions.Be able to observe details at close range, e.g. computer screens and printed documents.Be able to travel as needed to job sites. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Company DescriptionBlack Creek Integrated Systems is a leading provider of security and safety solutions, specializing in Real-Time Location Systems (RTLS). Our cutting-edge technology ensures the seamless integration of security and operational systems, empowering organizations to enhance their overall safety and efficiency. As a dynamic and innovative company, we are committed to delivering exceptional solutions that meet the evolving needs of our clients.Company DescriptionBlack Creek Integrated Systems is a leading provider of security and safety solutions, specializing in Real-Time Location Systems (RTLS). Our cutting-edge technology ensures the seamless integration of security and operational systems, empowering organizations to enhance their overall safety and efficiency. As a dynamic and innovative company, we are committed to delivering exceptional solutions that meet the evolving needs of our clients.