Customer Service Representative - Holt Area

Job Description:Customer Service Representative | Holt, MISalary Range: $45,000 - $65,000 depending on experience Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Holt seeking experienced Customer Service Representatives. We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out. The OpportunityWe collaborate with manufacturing companies in the Holt region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates-not just resumes. By joining our network, you gain access to roles worth considering. Key ResponsibilitiesRespond to customer inquiries regarding product specifications, orders, and delivery schedules. Process customer orders accurately and efficiently, ensuring proper product codes and quantities. Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods. Collaborate with production, logistics, and quality control teams to expedite orders and address customer concerns. Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system. Provide product information and technical assistance to customers, including troubleshooting basic issues. Identify opportunities for process improvement to enhance the overall customer experience. Recommended QualificationsHigh school diploma or equivalent; some college preferred 2+ years experience in customer service, preferably in a manufacturing or industrial setting Excellent communication skills, both written and verbal, with the ability to explain technical information clearly Proficient in CRM software and Microsoft Office Suite (Word, Excel, Outlook) Ability to read and interpret technical documents and product specifications Strong problem-solving skills and the ability to work independently to resolve customer issues Bonus QualificationsAdditional certifications or training Job Titles That Should ApplyCustomer Service Representative, Customer Service Rep, Customer Service Specialist, Client Services Representative, Customer Support Representative, Support Specialist, Help Desk Representative, Customer Care Representative, Client Success Representative, Technical Support Representative Why The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement. Required Skills:• Resume • Offers • Access • Support • BASIC • Product Quality • Technical Assistance • Resolutions • Codes • Logistics • Outlook • Salary • Hiring • Partnerships • Customer Experience • Recruiting • CRM • Process Improvement • Compensation • Word • Shipping • Customer Support • Quality Control • Manufacturing • Specifications • Communication Skills • Technical Support • Excel • Records • Troubleshooting • Preparation • Software • Training • Customer Service • Microsoft Office • Communication Salary Package: $ 45,000.00 - 65,000.00 (US Dollar)