Night Auditor- Front Desk Agent

Job Description Benefits:401(k)Employee discountsPaid time offJob Summary We are looking for a customer-focused Guest Service Representative to join our Night Auditor team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! This position is a Third Shift Position during the hours of 11p-7a Part Time position 2-4 shifts a week Days of week will vary, somewhat flexible to rotate weekends Starting pay 16.00 an hour ResponsibilitiesGreet every guest with a smileAssist guests with the registration processAnswer phone calls and take messages accuratelyAnticipate the needs of guests and build rapportRespond to guest concerns and resolve them appropriately, escalating to management when necessaryMaintain accurate records of registration and payment informationEnsure compliance with health and quality standardsrun the end of day reportsdata entrychecks and balancing of folios and data on the sales sheetsetting up breakfast and opening lounge for breakfastwash, dry, fold laundry and put away in upstairs storage areasroom inspectionshotel securitycreate inspection sheetprint the registration cards for the next day and premake guest key cardsQualificationsHigh School Diploma/GED requiredFamiliarity with hospitality industry standardsKnowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environmentIf you want to check the status of an application please do not CALL the hotel but instead email us to gm.il5300@staycobblestone.com. We want to keep the phone lines open for our guests and the Front Desk cannot answer questions about your applications.